General Manager of Quick Service Restaurants
About The Position
The General Manager of Quick Service Restaurants directs the complex quick-service restaurant (QSR) operations at an Eataly location, which include counters for coffee and drinks, pastries and gelato, pizza and focaccia, paninis, and grab-and-go meals. The role collaborates closely with Retail and Full Service Restaurants and organizes QSR operations to maximize profitability while upholding Eataly’s mission, values, policies, quality, and guest-experience standards. The General Manager builds and leads a high-performing team and oversees QSR Managers, QSR Service Leads, hourly Sales Associates, and Baristas. The position manages daily operations, team deployment and scheduling, service standards, pricing and merchandising strategies, sales-driving products and promotions, and department financials, with a focus on cost of goods sold and labor. The role also partners with store and corporate leaders on QSR growth, prepares weekly department updates, coordinates interdepartmental activities, and supports purchasing, payroll, employee matters, and incident resolution. This is an onsite role with a flexible schedule that often includes evenings, weekends, and holidays, and travel of up to 10% of the time. The annual compensation is $105,000–$110,000.
Requirements
- Bachelor’s degree.
- At least 6 years of management experience in a high-volume, fast-paced quick-service or counter-service venue.
- Exceptional communication, leadership, motivational, and team-building skills.
- Demonstrated problem-solving, organizational, analytical, and business-management skills.
- Advanced proficiency in Microsoft Office and common retail point-of-sale systems.
- Experience and knowledge in coffee, coffee production, and manual espresso machines.
- Availability to work onsite with a flexible schedule often including evenings, weekends, and holidays.
- Availability to travel up to 10% of the time.
- Ability to lift up to 50 pounds.
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
- Ability to operate a manual espresso machine, drink blender, juicer, and cash register.
Nice To Haves
- Experience with Italian food products and wine.
Responsibilities
- Organize and direct store QSR operations to maximize profitability while upholding company mission, values, policies, quality, and guest-experience standards.
- Source, hire, train, motivate, evaluate, develop, and retain talent.
- Oversee day-to-day operations, optimize schedules, and deploy the team to minimize labor costs and maximize sales.
- Ensure the team consistently provides a high level of service to guests.
- Execute pricing, merchandising, new-product, and promotional strategies to increase efficiencies and drive sales.
- Analyze and take responsibility for QSR department financials, focusing on cost of goods sold and labor.
- Partner with senior leaders and the corporate team on the store’s QSR business growth strategy.
- Prepare weekly updates on the QSR department and collaborate across departments to plan activities and achieve store goals.
- Estimate food and beverage needs; requisition or purchase food, beverages, supplies, and equipment; and receive and check orders against specifications.
- Assist with employee payroll, scheduling, and terminations as needed.
- Document, investigate, and resolve employee and guest incidents.
- Perform other duties as required or assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Paid parental leave.
- 401(k) with match or RRSP.
- Bonus program.
- Free family meal daily.
- Discounts at Eataly.
- Classes on products and Italian cuisine.
- Referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
