General Manager in Training
About The Position
Links Car Wash is seeking a General Manager in Training to lead site operations, team performance, customer service, and financial results. The role is responsible for creating a safe, efficient, customer-focused environment while supporting revenue growth, operational excellence, and employee development. It is suited to experienced leaders from car wash, retail, hospitality, automotive services, food service, or other customer-focused industries who want to grow with a rapidly expanding organization. Links Car Wash is growing through strategic acquisitions and new site development, with plans to add 50 locations annually over the next five years. The position offers hands-on experience with advanced automated equipment and career development in operations, maintenance, and field service.
Requirements
- High school diploma or equivalent.
- 1–2 years of proven management or site leadership experience, preferably in the car wash industry.
- Strong leadership skills and ability to motivate, coach, and develop employees.
- Excellent operational, organizational, and project management abilities.
- Strong problem-solving and decision-making skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and business or project management software.
- Ability to work under pressure and meet labor goals, budgets, and operational deadlines.
- Willingness to learn, adapt, and take on new challenges in a fast-paced environment.
- Ability to walk, stand, bend, stoop, kneel, twist, reach, and perform repetitive movements for extended periods.
- Ability to perform activities involving grasping, lifting, pushing, pulling, and turning.
- Ability to work indoors and outdoors in varying weather conditions, including hot and cold temperatures.
Nice To Haves
- Experience in car wash operations, automotive services, retail management, hospitality management, or related service industries.
- Experience managing budgets, labor costs, inventory, scheduling, and operational performance metrics.
- Familiarity with customer service best practices and performance management.
Responsibilities
- Oversee daily site operations, efficient workflow, service standards, and operational excellence.
- Manage facility maintenance, equipment functionality, inventory, and site readiness.
- Monitor site performance, labor utilization, productivity metrics, and customer satisfaction scores.
- Ensure compliance with company policies, operating procedures, and safety standards.
- Conduct routine site inspections and address operational or maintenance concerns.
- Implement process improvements to increase productivity, efficiency, and customer experience.
- Maintain a clean, organized, and professional site environment.
- Recruit, hire, onboard, train, and develop team members.
- Coach, mentor, and provide ongoing performance feedback to Assistant Managers and Team Members.
- Foster a positive, collaborative, customer-focused workplace culture and delegate responsibilities while maintaining accountability.
- Conduct performance evaluations and create development plans to support employee growth and retention.
- Promote teamwork, engagement, and continuous improvement.
- Deliver an exceptional customer experience and resolve customer concerns professionally and promptly.
- Build customer loyalty through service excellence and relationship-building.
- Support local marketing and community engagement initiatives when applicable.
- Prepare, manage, and monitor operational budgets.
- Analyze financial performance, labor costs, sales trends, and site profitability.
- Monitor expenses and implement cost-control measures while maintaining service quality.
- Identify opportunities to increase revenue, reduce costs, and improve operational performance.
- Ensure accurate reporting and adherence to company financial practices and controls.
- Promote workplace safety and enforce safety procedures and risk-management practices.
- Ensure compliance with applicable federal, state, local, and company regulations and standards.
- Conduct safety meetings and training sessions, and follow up on incidents as required.
- Maintain a safe environment for employees, customers, and vendors.
Benefits
- Competitive pay and performance-based bonus incentives
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off (PTO)
- Parental leave
- Career growth opportunities
- Ongoing training and development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
