General Manager in Training

Links Car Wash•Houston, TX

8d•$55,000 - $75,000

About The Position

Links Car Wash is a fast-growing company expanding through strategic acquisitions and new site development, with plans to add 50 locations annually over the next five years. The General Manager in Training leads site operations, team performance, customer service, and financial results. The role is responsible for maintaining a safe, efficient, and customer-focused environment while supporting revenue growth, operational excellence, and employee development. It is suited to experienced leaders from car wash, retail, hospitality, automotive services, food service, or other customer-focused industries who want to grow their careers with an expanding organization. The position oversees daily site operations, facility maintenance, equipment, inventory, performance, and safety. It recruits and develops employees, handles customer concerns, supports local marketing and community engagement when applicable, and manages budgets and site financial performance. The General Manager in Training also enforces applicable company and regulatory standards and promotes a safe workplace for employees, customers, and vendors.

Requirements

High school diploma or equivalent.
1–2 years of proven management or site leadership experience, preferably in the car wash industry.
Strong leadership skills, including the ability to motivate, coach, and develop employees.
Excellent operational, organizational, and project management abilities.
Strong problem-solving and decision-making skills.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite and business or project management software.
Ability to work under pressure and meet labor goals, budgets, and operational deadlines.
Willingness to learn, adapt, and take on new challenges in a fast-paced environment.
Ability to walk, stand, bend, stoop, kneel, twist, reach, and perform repetitive movements for extended periods.
Ability to perform activities involving grasping, lifting, pushing, pulling, and turning.
Ability to work indoors and outdoors in varying weather conditions, including hot and cold temperatures.

Nice To Haves

Experience in car wash operations, automotive services, retail management, hospitality management, or related service industries.
Experience managing budgets, labor costs, inventory, scheduling, and operational performance metrics.
Familiarity with customer service best practices and performance management.

Responsibilities

Oversee day-to-day site operations to ensure efficient workflow, high service standards, and operational excellence.
Manage facility maintenance, equipment functionality, inventory levels, and overall site readiness.
Monitor site performance, labor utilization, productivity metrics, and customer satisfaction scores.
Ensure compliance with company policies, operating procedures, and safety standards.
Conduct routine site inspections and address operational or maintenance concerns proactively.
Implement process improvements to enhance productivity, efficiency, and customer experience.
Maintain a clean, organized, and professional site environment.
Recruit, hire, onboard, train, and develop a high-performing team.
Coach, mentor, and provide ongoing performance feedback to Assistant Managers and Team Members.
Foster a positive, collaborative, and customer-focused workplace culture, delegating effectively while maintaining accountability.
Conduct performance evaluations and create development plans to support employee growth and retention.
Promote teamwork, engagement, and continuous improvement.
Deliver an exceptional customer experience and resolve customer concerns in a timely, professional manner.
Build customer loyalty through service excellence and relationship-building.
Support local marketing efforts and community engagement initiatives when applicable.
Prepare, manage, and monitor operational budgets and analyze financial performance, labor costs, sales trends, and site profitability.
Monitor expenses and implement cost controls while maintaining service quality.
Identify opportunities to increase revenue, reduce costs, and improve operational performance.
Ensure accurate reporting and adherence to company financial practices and controls.
Promote workplace safety and implement and enforce safety procedures and risk-management practices.
Ensure compliance with federal, state, local, and company regulations and standards.
Conduct safety meetings, training sessions, and incident follow-up as required.
Maintain a safe environment for employees, customers, and vendors.