General Manager in Training

Links Car Wash•Charlotte, NC

About The Position

Links Car Wash is hiring a General Manager In Training to lead site operations, team performance, customer service, and financial results. The role is responsible for creating a safe, efficient, and customer-focused environment while supporting revenue growth, operational excellence, and employee development. It is suited to experienced leaders from car wash, retail, hospitality, automotive services, food service, or other customer-focused industries who want to grow with a rapidly expanding organization. The General Manager In Training oversees day-to-day operations, facility and equipment readiness, staffing, customer experience, budgets, performance metrics, and safety and regulatory compliance. The position also recruits and develops employees, resolves customer concerns, supports local marketing and community engagement when applicable, and identifies improvements to productivity, revenue, costs, and service quality. The company offers hands-on experience with advanced automated equipment and career growth opportunities.

Requirements

High school diploma or equivalent.
1–2 years of proven management or site leadership experience, preferably in the car wash industry.
Strong leadership skills and ability to motivate, coach, and develop employees.
Excellent operational, organizational, and project management abilities.
Strong problem-solving and decision-making skills.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite and business or project management software.
Ability to work under pressure and meet labor goals, budgets, and operational deadlines.
Willingness to learn, adapt, and take on new challenges in a fast-paced environment.
Ability to walk, stand, bend, stoop, kneel, twist, reach, and perform repetitive movements for extended periods.
Ability to perform activities involving grasping, lifting, pushing, pulling, and turning.
Ability to work indoors and outdoors in varying weather conditions, including hot and cold temperatures.

Nice To Haves

Experience in car wash operations, automotive services, retail management, hospitality management, or related service industries.
Experience managing budgets, labor costs, inventory, scheduling, and operational performance metrics.
Familiarity with customer service best practices and performance management.

Responsibilities

Oversee day-to-day site operations, workflow, service standards, and operational performance.
Manage facility maintenance, equipment functionality, inventory, and site readiness.
Monitor site performance, labor utilization, productivity metrics, and customer satisfaction.
Ensure compliance with company policies, operating procedures, and safety standards; conduct site inspections and address operational or maintenance concerns.
Implement process improvements and maintain a clean, organized, professional site.
Recruit, hire, onboard, train, coach, mentor, and develop Assistant Managers and Team Members.
Provide performance feedback, conduct evaluations, create development plans, and promote engagement and continuous improvement.
Deliver excellent customer service, resolve customer concerns, and build customer loyalty.
Support local marketing and community engagement initiatives when applicable.
Prepare, manage, and monitor operational budgets; analyze financial performance, labor costs, sales trends, and profitability.
Monitor expenses, implement cost controls, and identify opportunities to increase revenue and improve performance.
Ensure accurate reporting and adherence to company financial practices and controls.
Promote workplace safety, enforce safety and risk-management procedures, and ensure regulatory compliance.
Conduct safety meetings and training and follow up on incidents as required.
Maintain a safe environment for employees, customers, and vendors.