General Manager In Training

Shoptikal, LLC•Fitchburg, WI

10d

About The Position

The General Manager In Training assists the General Manager with the day-to-day operations of the store, including dispensing eyewear, patient care, setting performance goals, and delivering financial performance. Under the General Manager’s direction, the role assists with hiring, training, coaching, and managing store-team performance, and leads the team when the General Manager is absent. The position helps execute merchandise, operational, and customer-service strategies; supports optical initiatives and business planning; and works to achieve planned sales, gross margin, and financial results. It also provides and models excellent customer service and patient care, dispenses eyewear according to professional standards, and partners with the General Manager on store-opening and closing and other key-carrier tasks. The role provides a path toward future General Manager openings, with the teammate expected to act on feedback from the General Manager and Regional/Market Manager. On-the-job training and certification opportunities are available.

Requirements

ABO/Shopko OCE Certification required.
High school graduate or equivalent.
Supervisory experience with a strong customer-service focus.
Ability to analyze and solve issues of varied scope and act decisively to implement solutions.
Solid organizational and planning skills.
Ability to monitor progress in relation to goal attainment.
Ability to analyze financial data, recognize opportunities for improvement, and formulate plans to address them.
Ability to set impactful goals and motivate a team to deliver results.
Ability to multitask and remain flexible in an ever-changing environment.
Commitment to providing great customer service.
Solid computer knowledge, including Microsoft Office Suite programs.
Ability to communicate effectively at all organizational levels through written and two-way verbal communication.
Ability to read and write at a high school graduate level.
Ability to sit or stand for extended periods.
Ability to operate office equipment, including a personal computer, telephone, fax machine, and copier.
Ability to lift 10 to 20 pounds.
Ability to see near, distance, color, and depth perception.
Manual and finger dexterity, hand/arm steadiness, ability to grip and hold items, and good eye-hand coordination.
Physical agility, including bending, twisting, reaching, and pulling.
Ability to operate a cash register and various optical equipment and tools.
Ability to work normal and/or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
Ability to travel independently to support company objectives and personal development.

Nice To Haves

Optician experience desired.
Supervisory experience preferably in an optical store or retail setting.

Responsibilities

Lead the team in executing merchandise, operational, and customer-service strategies to deliver planned sales, gross margin, and financial results.
Model service, patient-care, and selling techniques to maximize customer satisfaction and achieve business objectives.
Complete tasks with urgency and respond to patients and customers.
Drive optical initiatives by planning and scheduling appropriately.
Identify opportunities to grow the business, develop business plans, and follow up on actions to drive profitable sales.
Assist with hiring, developing, training, and managing teammate performance.
Assist with store scheduling.
Ensure store compliance with company HR policies and practices and federal and state laws and regulations.
Communicate company initiatives, processes, and key teammate information to the team.
Provide and continuously model excellent customer service in customer interactions.
Partner with the General Manager to provide the team with direction and feedback related to customer service.
Dispense eyewear according to professional standards.
Partner with the General Manager on key-carrier tasks, including opening and closing the store, cash office tasks, committing payroll, and responding to alarm calls.
Lead the team in the General Manager’s absence.
Act on feedback from the General Manager and Regional/Market Manager to improve performance and prepare for future General Manager openings.