General Manager in Training

Pizza King•Fort Wayne, IN

11d•$18 - $20•Onsite

About The Position

Pizza King is seeking an adaptable, self-motivated General Manager in Training with a passion for customer service. The role involves learning to run an efficient and profitable restaurant operation while maintaining high standards for customer relations, product quality, cleanliness, safety, and staffing. The successful candidate must want to become a General Manager and be willing and able to assume that role at an assigned store when needed. The position includes training pay of $18.00–$20.00 per hour, based on experience. Salary compensation applies once the employee is solely operating a restaurant location. The role may involve working opening or closing shifts, working at other Pizza King stores, reassignment during or after training, and serving as a Shift Manager until offered a General Manager position. The employee may be directed to assume the General Manager role or cover paid time off. Some responsibilities and benefits apply only once the employee is fully and solely operating a restaurant location. The General Manager in Training reports to the General Manager, Assistant General Manager (if applicable), and District Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years of age.
Maintain a valid driver's license, proof of auto insurance, and an acceptable driving record.
Have a reliable vehicle for bank trips, product pickup, or occasional deliveries.
Obtain and maintain a liquor license and any other required permits; the posting states these must be obtained within the first 30 days of employment.
Complete ATC Server Training Class within the first 90 days.
Managers overseeing servers under age 21 with a Restricted Alcohol Permit must have a valid Indiana Employee Alcohol Permit and valid ATC Server Training Certificate.
Minimum of five years of experience in restaurant operations, or an equivalent combination of education and experience.
Proficient-level knowledge of Google Workspace.
Able to reach, bend, and stoop, and frequently lift up to 50 pounds.
Able to remain on one's feet for extended periods.
Regular attendance at work is required.
Must be willing and able to assume a General Manager's role at an assigned store when needed.

Nice To Haves

One year of general management experience is preferred.
ServSafe certification is required once fully and solely operating a restaurant location.

Responsibilities

Resolve customer issues and train team members to meet or exceed customer service standards.
Verify the quality of food received from vendors and served to customers.
Promote safe work behaviors and ensure food safety standards through observation and follow-up with team members.
Respond promptly and respectfully to customer complaints, make appropriate suggestions using suggestive selling, and acknowledge customers entering and exiting the store.
Organize and oversee time spent on the job by the manager and employees; maintain a positive attitude, lead by example, and promote efficient, courteous service and teamwork.
Administer prompt, fair, and consistent corrective action for violations of company policies, standards, and procedures.
Set priorities, manage details, recognize employees, and coach team members effectively.
Verify that equipment, facilities, and grounds are maintained to company standards and that equipment functions properly; coordinate with the District Manager when problems arise.
Follow cash-handling, reconciliation, security, opening, and closing procedures.
Maintain staffing and schedule employees according to labor compensation and hourly sales reports.
Once fully and solely operating a restaurant location, hire, train, and develop team members and future management personnel.
Once fully and solely operating a restaurant location, work with marketing to implement sales-growth initiatives and train employees in suggestive selling.
Analyze sales, food, labor, inventory, and controllable expenses; complete scheduled inventories, order as needed, maintain adequate inventory, and take corrective action to meet margin and sales-growth targets.
Ensure compliance with federal, state, and local requirements and maintain contact with the bookkeeper, HR, and operations team.
Once fully and solely operating a restaurant location, manage employee scheduling and payroll, store organization and efficiency, sales volume, food and labor costs, recipe compliance, food and workplace safety, and cleanliness.
Learn and follow operational techniques, standards, policies, and procedures; conduct designated staff meetings and training sessions and attend monthly General Manager meetings.
Coordinate operational needs through correction, direction, and follow-up; maintain awareness of all areas of the operation and communicate with the General Manager and District Manager.
Anticipate working opening or closing shifts, working at other Pizza King stores, store reassignment, and assuming Shift Manager or General Manager duties as directed or assigned.
Perform additional duties and responsibilities as assigned.

Benefits

$650 retention bonus.
Paid time off once fully and solely operating a restaurant location.
401(k) program with employer match.
Advancement opportunities.
$300 employee referral bonus.
Free meals on and off the clock once fully and solely operating a restaurant location.
$50 birthday dinner and a paid day off for the employee's birthday.
Potential accumulated yearly bonus of up to $3,000 based on store performance once fully and solely operating a restaurant location.
Potential $1,000 bonus for training other GMIT team members once fully and solely operating a restaurant location.
Health, dental, vision, accident, critical illness, life insurance, and short- and long-term disability options, available when maintaining 30 or more hours per week.
Years of Service Bonus upon reaching a milestone anniversary.
Training pay of $18.00–$20.00 based on experience; salary compensation once solely operating a restaurant location.