General Manager in Training

Links Car Wash•Dallas, TX

About The Position

The General Manager In Training leads site operations, team performance, customer service, and financial results at Links Car Wash. The role is responsible for creating a safe, efficient, customer-focused environment while driving revenue growth, operational excellence, and employee development. The position offers an opportunity for an experienced leader from car wash, retail, hospitality, automotive services, food service, or another customer-focused industry to grow with a rapidly expanding organization. Links Car Wash is a fast-growing company transforming the car wash industry through acquisitions and new site development. The company plans to add 50 locations annually over the next five years and is building a nationwide network focused on operational excellence, technology, and customer service. The General Manager In Training oversees daily site operations, facility and equipment readiness, staffing and development, customer experience, budgeting and financial performance, and safety and regulatory compliance. The role involves working indoors and outdoors in varying weather conditions and performing physical activities for extended periods.

Requirements

High school diploma or equivalent.
1–2 years of proven management or site leadership experience, preferably in the car wash industry.
Strong leadership skills and ability to motivate, coach, and develop employees.
Excellent operational, organizational, and project management abilities.
Strong problem-solving and decision-making skills.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite and business or project management software.
Ability to work under pressure and meet labor goals, budgets, and operational deadlines.
Willingness to learn, adapt, and take on new challenges in a fast-paced environment.
Ability to walk, stand, bend, stoop, kneel, twist, reach, and perform repetitive movements for extended periods.
Ability to perform activities involving grasping, lifting, pushing, pulling, and turning.
Ability to work indoors and outdoors in varying weather conditions, including hot and cold temperatures.

Nice To Haves

Experience in car wash operations, automotive services, retail management, hospitality management, or related service industries.
Experience managing budgets, labor costs, inventory, scheduling, and operational performance metrics.
Familiarity with customer service best practices and performance management.

Responsibilities

Oversee daily site operations, workflow, service standards, and operational performance.
Manage facility maintenance, equipment functionality, inventory, and site readiness.
Monitor site performance, labor utilization, productivity metrics, and customer satisfaction scores.
Ensure compliance with company policies, operating procedures, and safety standards.
Conduct site inspections and address operational or maintenance concerns.
Implement process improvements to enhance productivity, efficiency, and customer experience.
Maintain a clean, organized, and professional site environment.
Recruit, hire, onboard, train, and develop team members.
Coach and mentor Assistant Managers and Team Members, provide performance feedback, and conduct evaluations.
Delegate responsibilities and maintain accountability and operational standards.
Foster a positive, collaborative, customer-focused workplace culture and support employee growth and retention.
Deliver an exceptional customer experience and resolve customer concerns professionally and promptly.
Build customer loyalty through service excellence and relationship-building.
Support local marketing and community engagement initiatives when applicable.
Prepare, manage, and monitor operational budgets.
Analyze financial performance, labor costs, sales trends, and site profitability.
Monitor expenses and implement cost-control measures while maintaining service quality.
Identify opportunities to increase revenue, reduce costs, and improve operational performance.
Ensure accurate reporting and adherence to company financial practices and controls.
Promote workplace safety and implement and enforce safety and risk-management procedures.
Ensure compliance with federal, state, local, and company regulations and standards.
Conduct safety meetings and training sessions and follow up on incidents as required.
Maintain a safe environment for employees, customers, and vendors.