General Manager in Training

Mason Group•Raleigh, NC

About The Position

The General Manager in Training helps drive salon performance, foster superior client service, and maintain operational excellence to meet or exceed established productivity goals. The role manages and supervises Tanning Consultants to achieve company goals and leads by example in salon operations. It promotes urgency in achieving objectives and holds the team accountable for delivering an exceptional client experience. The position monitors daily salon operations in a fast-paced environment, supports sales and expense management, maintains a clean and professional salon, and helps ensure appropriate staffing and productivity. The schedule is five days per week, approximately 35 to 40 hours per week, and includes nights and weekends. Compensation is $15.50–$17.00 per hour.

Requirements

Management and/or sales experience is required.
Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage multiple situations simultaneously in a fast-paced environment.
Knowledge of client service techniques and operational practices.
Problem-solving and organizational/planning skills.
Strong leadership skills, including the ability to coach and mentor.
Team-building skills.
Ability to prioritize and delegate.
Ability to work nights and weekends.
Ability to work five days per week, approximately 35 to 40 hours per week.
Ability to stand and walk for long periods.
Ability to bend at the waist to clean tanning equipment.
Ability to lift or assist in lifting items and heavy boxes.
Ability to bend down to pick up trash, towels, and other items from floors.
Ability to perform salon cleaning tasks, including dusting, sweeping, mopping, and scrubbing.

Nice To Haves

Beauty industry experience.
Customer service experience.

Responsibilities

Monitor and manage the salon’s daily operations in a fast-paced environment.
Lead by example in salon operations, create a client-centric experience, and meet personal sales expectations.
Maintain a professional and impeccably clean salon environment.
Establish clear goals and objectives for team members.
Coach, train, and provide feedback to improve team members’ daily performance.
Generate sales reports, maintain inventory, and assist with other Salon Director functions.
Assist the Salon Director with controlling revenue and expenses.
Help maintain appropriate staffing levels to maximize productivity and customer service while controlling labor costs.
Educate clients about tanning and wellness options.