General Manager in Training

Pizza King•North Webster, IN

6d•$18 - $20•Onsite

About The Position

Pizza King is seeking an adaptable, self-motivated General Manager in Training with a passion for customer service. The role prepares the employee to run an efficient and profitable restaurant operation while maintaining high standards for customer relations, product quality, cleanliness, safety, and staffing. The employee must be willing and able to assume a General Manager’s role at an assigned store when needed. During training, the employee may assume a Shift Manager role until offered a General Manager position and may be assigned to other Pizza King stores or reassigned during or after training. The position may involve opening or closing shifts and covering a General Manager’s PTO. Once fully and solely operating a restaurant location, the role includes responsibility for store performance, sales growth, staffing, scheduling and payroll, inventory, costs, compliance, food safety, and overall operational efficiency. The employee reports to the General Manager, Assistant General Manager (if applicable), and District Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years of age.
Maintain a valid driver’s license, proof of auto insurance, and an acceptable driving record.
Have a reliable vehicle for bank trips, product pickup, and occasional deliveries.
Have at least five years of experience in restaurant operations, or an equivalent combination of education and experience.
Be proficient in Google Workspace.
Maintain a liquor license and any other required permits.
Obtain the required permit within the first 30 days of employment.
Complete the ATC Server Training Class within the first 90 days.
Managers overseeing a Server with a Restricted Alcohol Permit must have a valid Indiana Employee Alcohol Permit and valid ATC Server Training Certificate.
Be able to reach, bend, stoop, frequently lift up to 50 pounds, and stand for extended periods.
Attendance at work is required.

Nice To Haves

One year of general management experience is preferred.
ServSafe certification is required once fully and solely operating a restaurant location.

Responsibilities

Promote a customer-focused culture by modeling customer service, resolving customer issues, and training team members to meet or exceed service standards.
Verify the quality of food received from vendors and served to customers.
Promote safe work behaviors and ensure food safety standards are followed.
Respond quickly and respectfully to customer complaints, make appropriate suggestive-selling recommendations, and acknowledge customers entering and leaving the store.
Organize and oversee work time for yourself and employees, maintain a positive attitude and sense of urgency, and promote efficient, courteous service and teamwork.
Provide coaching, recognition, and fair, consistent corrective action; set priorities and manage operational details.
Verify that equipment, facilities, and grounds meet company standards and coordinate problems with the District Manager.
Follow cash-handling, reconciliation, security, opening, and closing procedures.
Maintain staffing and schedule employees according to labor compensation and hourly sales reports.
Once fully and solely operating a restaurant location, hire, train, and develop team members and future management personnel.
Once fully and solely operating a restaurant location, work with the marketing department to implement sales-growth initiatives and train employees in suggestive selling.
Once fully and solely operating a restaurant location, continually analyze sales, food, labor, inventory, and controllable costs; conduct inventories and order products to maintain adequate stock.
Once fully and solely operating a restaurant location, take corrective action to meet margin and sales-growth targets and ensure compliance with federal, state, and local requirements.
Once fully and solely operating a restaurant location, maintain contact with the bookkeeper, HR, and operations team and oversee employee scheduling and payroll.
Ensure the store is organized, maintained, and operating efficiently; maintain sales volume, product quality, customer service, food and labor costs, recipes, food safety, and cleanliness.
Learn and follow operational techniques, standards, policies, and procedures; conduct designated staff meetings and training sessions and attend monthly General Manager meetings.
Coordinate the operation through correction, direction, and follow-up; maintain awareness and communication with the General Manager and District Manager.
Anticipate opening and closing shifts, work at other Pizza King stores, accept store reassignment during or after training, assume a Shift Manager role until offered a General Manager position, and cover or assume the General Manager role as directed or assigned.
Perform additional duties and responsibilities as assigned.

Benefits

Paid time off once fully and solely operating a restaurant location.
401(k) program with employer match.
Advancement opportunities.
$300 employee referral bonus.
Free meals on and off the clock once fully and solely operating a restaurant location.
$50 birthday dinner and a paid day off for the employee’s birthday.
Potential accumulated yearly bonus of up to $3,000 based on store performance once fully and solely operating a restaurant location.
Potential $1,000 bonus for training other GMIT team members once fully and solely operating a restaurant location.
Health, dental, vision, accident, critical illness, life insurance, and short- and long-term disability options for employees maintaining 30 or more hours per week.
Years of Service Bonus for milestone anniversaries.