General Manager In Training

Shoptikal•Baraboo, WI

About The Position

Assist the General Manager with the day-to-day operations of the store, including eyewear dispensing, patient care, setting performance goals, and delivering financial results. Under the General Manager’s direction, assist with hiring, training, coaching, and performance management of the store team, and lead the team in the General Manager’s absence. The role also supports business growth, customer service, operational compliance, and preparation for future General Manager openings.

Requirements

ABO/Shopko OCE Certification required.
High school graduate or equivalent.
Supervisory experience with a strong customer service focus; preferably in an optical store or retail setting.
Able to analyze and solve issues of varied scope and act decisively to implement solutions.
Solid organizational and planning skills.
Able to continuously monitor progress in relation to goal attainment.
Able to analyze financial data, recognize improvement opportunities, and formulate plans to address them.
Able to set impactful goals and motivate a team to deliver results.
Able to multitask and remain flexible in an ever-changing environment.
Demonstrated commitment to providing great customer service.
Solid computer knowledge, including Microsoft Office Suite.
Able to communicate effectively throughout the organization through written and two-way verbal communication.
Able to read and write at a high school graduate level.
Able to sit or stand for extended periods.
Able to operate office equipment, including a personal computer, telephone, fax machine, and copier.
Able to lift 10 to 20 pounds.
Ability to see near and at a distance, perceive color, and judge depth.
Manual and finger dexterity, hand/arm steadiness, ability to grip and hold items, and good eye-hand coordination.
Able to demonstrate physical agility, including bending, twisting, reaching, and pulling.
Able to operate a cash register and optical equipment and tools.
Able to work normal and/or extended hours, including evenings, nights, and weekends, to meet established deadlines.

Nice To Haves

Optician experience desired.

Responsibilities

Lead the team in executing merchandise, operational, and customer service strategies to achieve planned sales, gross margin, and financial results.
Model service, patient care, and selling techniques to maximize customer satisfaction and achieve business objectives.
Complete tasks with urgency and respond to patients and customers.
Drive optical initiatives through appropriate planning and scheduling.
Identify opportunities to grow the business; develop business plans and follow up on actions to drive profitable sales.
Assist with hiring, developing, training, and managing teammate performance.
Assist with store scheduling.
Ensure store compliance with company HR policies and practices and applicable federal and state laws and regulations.
Communicate company initiatives, processes, and key teammate information to the team.
Provide and continuously model excellent customer service in customer interactions.
Partner with the General Manager to provide the team with direction and feedback related to customer service.
Dispense eyewear according to professional standards.
Partner with the General Manager on key-carrier tasks, including opening and closing the store, cash office duties, committing payroll, and responding to alarm calls.
Act on feedback from the General Manager and Regional/Market Manager to improve continuously and prepare for future General Manager openings.
Travel independently as needed to support company objectives and personal development.