General Manager in Training
About The Position
Great Big Game Show (GBGS) is an immersive, live-hosted experience where guests become contestants, competing in fast-paced mini-games on a soundstage inspired by their favorite TV game shows. GBGS is expanding rapidly across the United States, with 26 locations and 15 more locations opening in 2027. The General Manager is responsible for the success of their store across five main areas: exceeding guest expectations through exceptional hospitality, upholding training and operational standards, managing staffing and efficiency, maintaining world-class facilities, and serving as the primary business leader of the location. General Managers work closely with their Operations Leader at headquarters, operating as trusted partners to lead the business.
Requirements
- High school diploma or equivalent
- Full embodiment of our mission, vision, and values
- Willingness to be on-call during all hours of operation
- Ability to work nights, weekends, and holidays
- GBGS must be your sole employer during your time as General Manager
- Required attendance at the annual GM Escape event (typically held in Q4)
- Align with GBGS uniform standards for store managers
Nice To Haves
- College degree preferred
- Leadership experience (6 months or more preferred)
- You genuinely enjoy interacting with guests
- You believe contestants are the star of the show
- You want to grow and appreciate regular feedback
- You care deeply about excellence and coaching others
- You enjoy a fast-paced, challenging leadership role
Responsibilities
- Exceeding our guests’ expectations through exceptional hospitality
- Upholding training and operational standards
- Managing staffing and efficiency
- Maintaining world-class facilities
- Serving as the primary business leader of the location
- Strengthen GBGS culture by selflessly serving the team
- Hire enthusiastic, self-motivated, competent brand ambassadors
- Clearly communicate expectations around role requirements and the realities of the business, including late nights, weekends, and holidays
- Ensure team members are informed of store-level and company-wide updates
- Develop team members and create new leaders within the store
- Demonstrate genuine care so team members feel supported, engaged, and excited to work
- Ensure the GM or another manager is available as a resource whenever the business is open
- Be accountable for all service failures or potential service failures and implement solutions
- Act as a brand ambassador who delivers an accurate, clear, and enthusiastic message about GBGS
- Seek guest feedback and use it to improve processes and procedures
- Lead a world-class operation and uphold the highest standards in studios and facilities
- Take full responsibility for cleanliness and safety in all front-of-house and back-of-house areas
- Ensure studios are fully functional and well maintained
- Partner with the Product Care team at HQ to troubleshoot and resolve issues quickly
- Relentlessly uphold GBGS operational and training standards
- Train and coach standards consistently with every team member
- Maintain mastery of all front-of-house roles, including Game Show Host and Guest Experience Specialist (front desk and sales)
- Maintain the integrity of all HR and financial processes
- Comply with all finance standards, including payroll, cash controls, and expense reconciliation
- Deliver sustainable, healthy business results that create GBGS fans among both guests and team members
- Meet or exceed annual earnings targets through revenue optimization and cost management
- Build weekly schedules that balance excellent guest experiences with appropriate labor costs
- Create community awareness through partnerships with nearby restaurants, hotels, and local businesses
- Partner with HQ to develop a “one size fits one” strategy for the location
- Enthusiastically pilot new sales and marketing initiatives
Benefits
- 15 PTO days per year after a 30-day waiting period
- Up to 8 floating holidays
- 100% individual medical coverage
- 50% medical coverage for GM dependents
- Dental and vision insurance at 100% cost to the individual
- 401(k) match up to 4%
- 529 tuition savings plan
- Long-term disability, short-term disability, life and accidental death & dismemberment insurance after a 60-day waiting period
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
