General Manager in Training

MERS Goodwill•Columbia, MO

About The Position

MERS/Missouri Goodwill Industries is seeking an energetic, self-motivated, and professional General Manager in Training to join its Retail Management team. The position supports the organization’s mission, “Changing Lives Through the Power of Work!” and its core values of diversity, integrity, passion, professionalism, respect, and responsibility. This is an hourly, full-time role with 75% required travel, an hourly rate of $24.50, and stated bonus potential of up to $250 per month. The benefits section separately lists a monthly bonus of up to $500. The successful candidate will learn to oversee store operations, resources, and budgets; lead and develop staff; ensure operational goals and benchmarks are met; and promote a safe, ethical, and high-quality store culture. The role includes customer service, staffing and payroll responsibilities, process improvement, safeguarding company property and information, and completing MERS Goodwill’s Leadership Development Cohort Program. Various background and records checks are required upon employment.

Requirements

High school diploma or GED.
Three years of Retail, Warehouse, or Logistics management experience.
Valid Missouri or Illinois state driver’s license and insurance.
Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
Leadership skills, including sound decision-making, goal-setting, problem-solving, and the ability to motivate and lead employees and hold them accountable.
Comfort using workplace technology such as registers, scheduling systems, and inventory management software.
Completion of MERS Goodwill’s Leadership Development Cohort Program.

Nice To Haves

Bachelor’s degree.

Responsibilities

Learn to oversee store operations, resources, and budgets to ensure goals and benchmarks are met or exceeded.
Model core values and establish a store culture committed to safety, ethics, and quality.
Supervise, direct, and train assigned staff and ensure they perform their essential and primary functions.
Provide superior internal and external customer service, encourage repeat donors and shoppers and staff retention, and de-escalate customer dissatisfaction promptly and effectively.
Coach and counsel employees on job performance, including discipline up to and including termination.
Use independent judgment to assign daily duties and achieve operational tasks.
Help identify and recommend high-performing employees for advancement.
Safeguard company property and personal information; report theft, misappropriation, unethical or inappropriate behavior, and unauthorized possession of company property to management, Human Resources, or Risk Management.
Read, follow, model, and enforce agency policies, procedures, and values.
Use efficient staffing methods, ensure appropriate store staffing, and arrange coverage for absent employees when necessary.
Audit, edit, and approve payroll.
Eliminate wasteful practices through process improvement.
Maintain a professional appearance and follow MERS Goodwill’s dress code.
Complete MERS Goodwill’s Leadership Development Cohort Program.
Perform other duties as assigned.

Benefits

Monthly bonus up to $500, as stated in the benefits section; the job header separately states bonus potential up to $250 per month.
Individual and family medical benefits for full-time employees working 30 or more hours per week.
Individual and family dental and vision benefits beginning the first of the month following hire for employees working 20 or more hours per week.
Voluntary Life and AD&D Insurance beginning the first of the month following hire for employees working 20 or more hours per week.
403(B) retirement plan upon hire for employees working 20 or more hours per week.
403(B) retirement plan with employer match after one year of employment for employees working 20 or more hours per week.
401(A) retirement plan upon hire for employees working 20 or more hours per week.
PTO accrual of up to 15 days based on hours worked.
Employee store discount.
Paid holidays.
Flexible schedules.
Career growth opportunities.