General Manager in Training

Pizza King • Warsaw, IN

12d • $18 - $20 • Onsite

About The Position

Pizza King is seeking an adaptable, self-motivated General Manager in Training with a passion for customer service. The role prepares the employee to run an efficient and profitable restaurant operation while maintaining high standards for customer relations, product quality, cleanliness, safety, and staffing. The employee must want to become a General Manager and be willing and able to assume that role at an assigned store when needed. The position may involve training at multiple locations, store reassignment, working at other Pizza King stores, opening or closing shifts, and covering a General Manager’s absence or paid time off. The employee serves as a Shift Manager until offered a General Manager position and reports to the General Manager, Assistant General Manager (if applicable), and District Manager.

Base training pay is $18.00–$20.00, based on experience. Salary compensation applies once the employee is solely operating a restaurant location. Benefits and some duties or bonuses are conditional on fully and solely operating a restaurant location, as specified in the posting.

Requirements

• Must be at least 21 years old.
• Maintain a valid driver’s license, proof of auto insurance, and an acceptable driving record.
• Have a reliable vehicle for bank trips, product pickup, or occasional delivery.
• Minimum of five years of experience in restaurant operations, or an equivalent combination of education and experience.
• Proficient-level knowledge of Google Workspace.
• Obtain required permits within the first 30 days of employment, as stated in the posting.
• Complete the ATC Server Training Class within the first 90 days.
• Maintain a valid Indiana Employee Alcohol Permit and valid ATC Server Training Certificate to oversee servers under age 21 with a Restricted Alcohol Permit.
• Be able to maintain a liquor license and any other required permits.
• Obtain ServSafe certification once fully and solely operating a restaurant location.
• Be able to reach, bend, stoop, and frequently lift up to 50 pounds; stand for extended periods; and attend work as required.

Nice To Haves

• One year of general management experience is preferred.

Responsibilities

• Lead by example and support a positive, customer-focused culture; resolve customer issues and train team members to meet or exceed service standards.
• Verify the quality of food received from vendors and served to customers.
• Promote safe work behaviors and ensure food-safety standards through observation and follow-up.
• Respond quickly and respectfully to customer complaints, make appropriate suggestive-selling recommendations, and acknowledge customers entering and leaving the store.
• Organize and oversee time spent on the job by the manager and employees; maintain urgency and provide courteous, efficient service.
• Promote teamwork and cross-training; set priorities, manage details, recognize team members, coach effectively, and administer fair and consistent corrective action for policy violations.
• Verify that equipment, facilities, and grounds are maintained to company standards and equipment functions properly; coordinate problems with the District Manager.
• Follow cash-handling, reconciliation, security, opening, and closing procedures and maintain prescribed store hours.
• Maintain staffing and schedule employees according to labor compensation and hourly sales reports.
• Once fully and solely operating a restaurant location, hire, train, and develop team members and future management personnel; oversee marketing initiatives and train employees in suggestive selling; analyze sales, food, labor, inventory, and controllable costs; complete inventories and order products; maintain adequate inventory; take corrective action to meet margin and sales-growth targets; ensure compliance with federal, state, and local requirements; communicate with the bookkeeper, HR, and operations team; manage scheduling and payroll; and maintain efficient store operations.
• Maintain sales volume through high-quality products and customer service; maintain established food and labor costs; follow and enforce recipes; maintain food and customer and employee safety requirements; and maintain cleanliness according to established cleaning lists.
• Learn and follow operational techniques, standards, policies, and procedures; demonstrate teamwork; conduct designated staff meetings and training sessions; attend monthly General Manager meetings; coordinate operations through correction, direction, and follow-up; and maintain awareness and communication with the General Manager and District Manager.
• Anticipate working opening or closing shifts, at other Pizza King stores, or in a General Manager role as directed or assigned, including to cover PTO; assume a Shift Manager role until offered a General Manager position; and perform additional assigned duties.

Benefits

• Paid time off once fully and solely operating a restaurant location.
• 401(k) program with employer match.
• Advancement opportunities.
• $300 employee referral bonus.
• Free meals on and off the clock once fully and solely operating a restaurant location.
• $50 birthday dinner and a paid day off for the employee’s birthday.
• Potential accumulated yearly bonus of up to $3,000 based on store performance once fully and solely operating a restaurant location.
• Potential $1,000 bonus for training other GMIT team members once fully and solely operating a restaurant location.
• Health, dental, vision, accident, critical illness, life insurance, and short- and long-term disability options for employees maintaining 30 or more hours per week.
• Years of Service Bonus at milestone anniversaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed