General Manager In Training

Shoptikal•Fitchburg, WI

About The Position

Assist the General Manager with the day-to-day operations of the store, including dispensing eyewear, patient care, setting performance goals, and delivering financial performance. Under the General Manager’s direction, assist with hiring, training, coaching, and managing store-team performance, and lead the team in the General Manager’s absence. The role also supports business growth, customer service, store operations, and preparation for future General Manager openings.

Requirements

ABO/Shopko OCE Certification required.
High school graduate or equivalent.
Able to analyze and solve issues of varied scope and act decisively to implement solutions.
Solid organizational and planning skills.
Able to monitor progress in relation to goal attainment.
Able to analyze financial data, identify opportunities for improvement, and formulate plans to address them.
Able to set impactful goals and motivate a team to deliver results.
Able to multitask and remain flexible in a changing environment.
Demonstrated commitment to providing great customer service.
Solid computer knowledge, including Microsoft Office Suite programs.
Able to communicate effectively throughout the organization through written and two-way verbal communication.
Able to read and write at a high school graduate level.
Able to sit or stand for extended periods.
Able to operate office equipment such as a personal computer, telephone, fax machine, and copier.
Able to lift 10 to 20 pounds.
Able to see near and distance, perceive color and depth, and demonstrate manual and finger dexterity, hand/arm steadiness, gripping ability, and good eye-hand coordination.
Able to demonstrate physical agility, including bending, twisting, reaching, and pulling.
Able to operate a cash register and optical equipment and tools.
Able to work normal and/or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
Able to travel independently to support company objectives and personal development.

Nice To Haves

Optician experience desired.
Supervisory experience with a strong customer-service focus, preferably in an optical store or retail setting.

Responsibilities

Lead the team in executing merchandise, operational, and customer-service strategies to achieve planned sales, gross margin, and financial results.
Model service, patient-care, and selling techniques to maximize customer satisfaction and meet business objectives.
Complete tasks and respond to patients and customers with urgency.
Drive optical initiatives by planning and scheduling appropriately.
Identify opportunities to grow the business, develop business plans, and follow up on actions to drive profitable sales.
Assist with hiring, developing, training, and managing teammate performance.
Assist with store scheduling.
Ensure the store complies with company human resources policies and practices, as well as federal and state laws and regulations.
Communicate company initiatives, processes, and key teammate information to the team.
Provide and consistently model excellent customer service in customer interactions.
Partner with the General Manager to provide the team direction and feedback related to customer service.
Dispense eyewear according to professional standards.
Partner with the General Manager on key-carrier tasks, including opening and closing the store, cash-office duties, committing payroll, and responding to alarm calls.
Act on feedback from the General Manager and Regional/Market Manager to improve and prepare for future General Manager openings.