General Manager In Training

3d•$70,000 - $80,000

About The Position

As a Manager in Training (MIT) at RWB Thrift, you will participate in a structured training program to prepare for assignment as a General Manager. You will develop skills in sales, profitability, production quotas, customer service, and leadership while learning to ensure a store’s financial success and operational excellence. During training, you will work alongside experienced leaders, gain hands-on experience, and learn to model expected behaviors and observe, assess, and coach team members in alignment with company goals. Upon successful completion of training, you will be assigned to a store location when one becomes available, with the expectation of taking full ownership of the store’s performance and team. The role oversees store financial performance, merchandise productivity, the customer shopping experience, leadership and people development, and loss prevention and safety. It also involves recruiting and onboarding, employee support, scheduling and timekeeping, office administration, and ensuring compliance with company policies and applicable laws. The work environment is consistently busy, fast-paced, and noisy, with bright lighting throughout the front and back of the store. The role involves regular interaction with customers, donors, and coworkers and requires flexibility to work in different areas or departments as operational needs require. Physical requirements include standing for extended periods, repetitive motions, manual dexterity, balance and agility, visual acuity, and occasionally lifting and carrying up to 25 pounds. Closed-toe shoes are required.

Requirements

Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
High-level computer proficiency with MS Office, Teams, Outlook, and HRIS.
Ability to work independently and complete assignments within given instructions, prescribed routines, and accepted practices.
Ability to safely perform essential job functions and meet qualitative and quantitative productivity requirements.
Ability to occasionally lift and carry up to 25 pounds, frequently exert up to 25 pounds of force, and constantly apply negligible force when handling objects.
Ability to stand for extended periods and perform regular repetitive motions and tasks requiring manual dexterity and fine motor skills.
Ability to maintain balance and equilibrium on narrow, slippery, or erratically moving surfaces and while performing agile tasks.
Visual acuity for tasks at 20 inches or less and 20 feet or more.
Ability to work effectively in a fast-paced, busy, noisy, and brightly lit environment.
Ability to interact regularly with customers, donors, and coworkers and to switch tasks or departments as operational needs require.
Ability to wear closed-toe shoes for safety.
Fundamental understanding of written and spoken English and ability to communicate verbally and in writing in English may be necessary for interactions with people who primarily use English.

Nice To Haves

Proficiency in both English and Spanish.
High school diploma or GED.
Previous thrift, retail, warehouse, or customer-facing experience.

Responsibilities

Take ownership of the store’s Profit and Loss statement and drive sales and profitability to meet or exceed budget targets.
Ensure efficient operations, meet production quotas, and maintain high standards of customer service.
Prioritize backroom production, ensure products are processed and placed on the sales floor promptly, and maintain a clean, organized, productive backroom.
Develop and train the Production Manager and Retail Manager through delegation and active involvement in their development.
Foster continuous improvement and high performance among the management team, and encourage flexible staff deployment to meet production needs.
Create employee schedules that align with business needs, provide peak-time coverage, and reduce labor costs during slower periods.
Consistently evaluate and document employee performance using a fair and equitable process to build bench strength and a talent pipeline.
Ensure compliance with company policies and state and federal laws, including wage and hour requirements, human rights, and equal employment opportunity requirements.
Maintain an organized, clean, and welcoming store environment and uphold high customer-service standards.
Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
Facilitate new-hire onboarding and support team members throughout the onboarding process.
Develop a culture of continuous training and development to build employee capability and a pipeline for future openings.
Assist with employee scheduling and monitor timekeeping to meet business needs.
Monitor turnover, identify trends, and use insights to inform recruitment strategies.
Support employees by sharing resources, resetting passwords, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.
Order supplies; submit bills and requisitions; perform data entry; submit IT and Facilities support tickets; and attend corporate training calls.
Oversee merchandise productivity, customer shopping experience, leadership and people development, and loss prevention and safety.