General Manager III - Store 8908 - Louisville, KY

Advance Auto Parts•Louisville, KY

2d•Onsite

About The Position

The General Manager is responsible for store sales and service objectives, professional customer relationships, team leadership, inventory, and operational standards. The role leads hiring, development, performance management, coaching, scheduling, and engagement of store Team Members, and ensures the team meets expectations for both DIY and Professional Customers. The General Manager also handles manager-on-duty responsibilities, leads change management, and fosters a respectful and inclusive environment. The position may provide DIY services such as battery testing and installation and wiper installation, and may assist the District or Region with other functions upon request. The role requires the ability to lead and train employees in store processes, inventory systems, equipment, point-of-sale and parts lookup systems, diagnostic equipment, and product and project quality recommendations. The General Manager reviews and analyzes business reports, including profit and loss statements, and is responsible for recruiting, developing, and holding employees accountable. This position is eligible for sales commission based on individual or store performance.

Requirements

High school diploma or GED.
Valid driver's license.
2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability and proven financial and business acumen.
Ability to work an assortment of days, evenings, and weekends as needed.
Effective English communication skills, spoken and written, and the ability to build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give feedback in an inspiring way.
Ability to locate and stock parts; perform advanced parts lookup and sourcing, including special orders, FDO, and second sources.
Safety knowledge and skills.
Ability to become ASE P2 certified or an equivalent ASE-ready level.
Ability to execute and train project and product quality recommendations.
Ability to execute and train store operations, inventory systems, equipment, POS systems, parts lookup systems, and testing and diagnostic equipment for DIY services.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Proficiency with Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for DIY and Professional Customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Recruit, select, hire, and develop quality Team Members.
Review and analyze profit and loss statements and other business reports.
Hold others accountable, inspect work quality, and provide inspiring feedback.
Execute and train employees in store operational processes, inventory systems, store equipment, POS and parts lookup systems, and diagnostic equipment for DIY services.
Build and grow relationships with Professional Customers.