General Manager III - Store 8908 - Louisville, KY

Advance Stores Company•Louisville, KY

12h

About The Position

The General Manager is responsible for overall store sales, customer service, profitability, and operational execution. The role manages and develops the store team, including recruiting, hiring, scheduling, coaching, performance management, and engagement. The General Manager builds Professional Customer relationships and holds the team accountable for executing customer action plans, while ensuring that customers receive service that meets expectations. The position also oversees inventory standards and store processes, serves as manager on duty, and leads change management in a respectful and inclusive environment. It may include providing DIY services such as battery testing or installation and wiper installation, and assisting the District or Region with other functions upon request. The role requires working a mix of days, evenings, and weekends as needed. It is eligible for sales commission based on individual or store performance.

Requirements

High school diploma or GED.
Valid driver's license.
Two to three years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
Ability to work an assortment of days, evenings, and weekends as needed.
Effective English communication skills, including speaking and writing, and the ability to build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to locate and stock parts; perform advanced parts lookup and sourcing, including special orders, FDO, and second-source options.
Ability to execute and train project and product quality recommendations and store operational processes and procedures.
Ability to execute and train inventory systems, store equipment, POS systems, parts lookup systems, and DIY testing and diagnostic equipment.
Ability to become ASE P2 certified or achieve an equivalent ASE-ready level.
Ability to meet the described physical demands, with or without reasonable accommodation, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.
Ability to work in the described environment, including occasional outdoor work and exposure to the listed workplace conditions.

Nice To Haves

Bachelor’s degree in business or a related area.
ASE certification.
Working knowledge of automotive systems.
Spanish language skills.
PowerPoint proficiency.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for customer action plans.
Recruit, select, hire, develop, coach, schedule, and engage store Team Members; manage their performance.
Ensure execution of inventory and operational standards.
Coach Team Members to meet DIY and Professional Customer expectations.
Perform manager-on-duty responsibilities, including team touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management and foster a respectful environment for Customers and Team Members.
Provide DIY services such as battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train store operational processes, inventory systems, store equipment, POS and parts lookup systems, and testing and diagnostic equipment used for DIY services.
Review and analyze the store P&L and other business reports, and manage profitability.
Inspect work quality, hold others accountable, and provide feedback.
Build and grow relationships with Professional Customers.