Quality Manager- Louisville, KY

DART ENTITIES • Louisville, KY

2d • Onsite

About The Position

The Quality Manager champions a quality- and continuous-improvement-focused culture at a 3PL distribution center by developing and managing quality improvement initiatives. The role works across functions with site management, employees, client representatives, and suppliers on quality-related KPIs, processes, and systems. It develops quality standards and controls, analyzes performance, leads improvement projects and audits, and addresses nonconformities and root causes. The position is primarily day shift but requires observing work on all shifts and frequent presence in the warehouse.

Requirements

• At least 4 years of experience in quality management.
• Quality management experience.
• Project management experience.
• Ability to communicate effectively orally and in writing.
• Excellent organizational, leadership, communication, and analytical skills.
• Advanced knowledge and skills using Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to work in non-climate-controlled areas of the warehouse.
• Ability to drive a golf cart through the warehouse.

Nice To Haves

• 3PL management or customer service experience.

Responsibilities

• Engage with site management, employees, client representatives, and suppliers on quality-related KPIs, processes, and system issues.
• Develop and implement quality standards, measures, processes, tools, and systems.
• Establish and manage a quality control team or committee.
• Provide data analysis and quality control reports to management and the client.
• Lead quality management projects, initiatives, and audits.
• Monitor, identify, and correct nonconformity with internal quality standards.
• Investigate quality issues and initiate corrective actions to resolve them.
• Drive technology and lean initiatives to reduce waste, improve quality, and support continuous improvement and operational compliance.
• Drive process compliance.
• Determine root causes of problems, such as product damage.
• Work with management, employees, customers, and other stakeholders to develop quality control measures.
• Develop KPIs and provide reports to management.
• Implement system and process improvement changes.
• Develop and provide training related to process and system changes.
• Perform additional duties as assigned.
• Observe the work environment on all shifts and maintain a frequent presence in the warehouse.

Benefits

• Competitive salary.
• Comprehensive benefits package including medical, dental, vision, life, and disability coverage.
• 401(k) with company match.
• Paid time off and holidays.
• Supportive team culture where contributions are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed