General Manager I - Distribution

DHL (Supply Chain)•Goodyear, AZ

20h•$120,000 - $155,000•Onsite

About The Position

The General Manager I oversees a highly automated eCommerce fulfillment operation and is accountable for its safety, service, quality, productivity, and financial performance. The role leads warehouse operations, develops and implements strategies to optimize processes and costs, and guides operations leaders and associates while fostering a safe, productive, and high-performing team environment. The General Manager manages receiving, storage, and shipping; uses warehouse management systems, automation, and other technology to monitor inventory and performance; manages vendors and the site in accordance with its commercial agreement; and prepares performance reports to support continuous improvement and decision-making. The role also maintains close customer relationships, manages the site's profit and loss, and presents Monthly and Quarterly Business Reviews to the customer. The described operation is a 488,000-square-foot eCommerce fulfillment facility supporting a rapidly growing customer. It includes 350+ associates, 45+ operations leaders, and 850+ robotic agents. The organization emphasizes teamwork, associate development, training, and continuous improvement in a business-casual environment.

Requirements

At least 5 years of managerial or supervisory experience.
At least 2 years of experience in a supply chain, warehousing, or distribution environment.
Staff management experience.

Nice To Haves

Experience in Third Party Logistics (3PL) and/or Contract Logistics.
Profit and loss management experience.
Project management experience.
Bachelor’s degree or equivalent.
Warehouse Management Systems (WMS) experience.

Responsibilities

Oversee day-to-day warehouse operations, including receiving, storing, and shipping goods efficiently and accurately.
Develop and implement strategies to optimize warehouse processes, minimize costs, and maximize productivity.
Lead, motivate, coach, and support Operations Managers and staff, and develop a strong team culture.
Ensure compliance with safety regulations and company policies, and oversee facility operations and personnel activities to maintain a safe, clean, and efficient work environment.
Use warehouse management systems, automation, and other technology to track inventory, monitor performance metrics, and identify improvement opportunities.
Manage vendor relationships and ensure cost-effective services and supplies while operating the site in accordance with the commercial agreement.
Prepare and analyze reports on warehouse performance, inventory levels, and other key metrics to inform decisions and drive continuous improvement.
Maintain close daily customer contact and lead customer relationships to support customer satisfaction.
Manage the site's profit and loss, which is directly influenced by customer relationships.
Prepare and present Monthly and Quarterly Business Reviews to the customer, leveraging team collaboration.