General Manager III - Distribution

DHL Supply Chain•China Grove, NC

3d•Onsite

About The Position

The General Manager III at DHL Supply Chain oversees warehouse operations and develops and implements strategies to optimize processes, reduce costs, and improve productivity. The role leads and develops Operations Managers and staff, fosters a strong team culture, and maintains a safe, clean, and efficient work environment while ensuring compliance with safety regulations and company policies. The General Manager uses warehouse management systems, automation, and other technology to track inventory and performance and identify improvement opportunities. The position manages vendor relationships and site operations in accordance with the commercial agreement, analyzes performance and inventory reports, and leads customer relationships through close daily contact. The role is responsible for the site's profit and loss and prepares and presents Monthly and Quarterly Business Reviews to customers in collaboration with the team. The organization describes its environment as business casual and emphasizes teamwork, associate development, training, and continuous improvement. DHL Supply Chain North America reports having over 500 facilities, more than 50,000 associates, and over 150 million square feet of operational space.

Requirements

At least 5 years of managerial or supervisory experience.
At least 2 years of experience in a supply chain, warehousing, or distribution environment.

Nice To Haves

Experience in Third Party Logistics (3PL) and/or Contract Logistics.
P&L management experience.
Project management experience.
Bachelor’s degree or equivalent.
Warehouse Management Systems (WMS) experience.

Responsibilities

Oversee day-to-day warehouse operations, including receiving, storing, and shipping goods efficiently and accurately.
Develop and implement strategies to optimize warehouse processes, minimize costs, and maximize productivity.
Lead, motivate, coach, and support Operations Managers and staff, and develop a strong team culture.
Ensure compliance with safety regulations and company policies, and oversee operational and personnel activities to maintain a safe, clean, and efficient facility.
Use warehouse management systems (WMS), automation, and other technology to track inventory, monitor performance metrics, and identify areas for improvement.
Manage vendor relationships and ensure cost-effective services and supplies while operating the site in accordance with the commercial agreement.
Prepare and analyze reports on warehouse performance, inventory levels, and other key metrics to inform decisions and drive continuous improvement.
Maintain close daily contact with customers to build strong relationships and ensure customer satisfaction.
Manage the site's profit and loss (P&L), which is directly influenced by customer relationships.
Prepare and present Monthly and Quarterly Business Reviews (MBR/QBR) to customers, working collaboratively with the team.