General Liability Technical Specialist

Travelers • Melville, NY

21h

About The Position

The Technical Specialist, General Liability manages and investigates moderate- to high-complexity injury and property damage claims, including claims involving litigation. The role includes customer contact, coverage determination, liability evaluation, damage assessment, reserve establishment, and timely, accurate payments within the employee’s authority and appropriate oversight. The specialist uses claims-management, investigative, coverage-evaluation, and negotiation expertise to support fair and timely claim resolution and maintains professional relationships with customers and stakeholders, including on claims involving significant litigation or extended timelines. The role also provides guidance and mentorship to Claim Representatives and Associate Claim Representatives.

The specialist independently handles an active caseload from first notice of loss through resolution, coordinating investigations and resources, negotiating settlements, communicating with stakeholders, and supporting litigation management with counsel. The position requires maintaining accurate claim records, adapting to technology changes including AI tools, and obtaining and maintaining relevant insurance licenses within three months of starting. Travel, including overnight stays, may be required for mediations, trials, and arbitration.

Requirements

• High school diploma or GED.
• At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
• Acquire and maintain relevant insurance license(s) within three months of starting, as required by state law and Travelers.

Nice To Haves

• Bachelor’s degree.
• Three years of liability, bodily injury, or comparable claim experience.
• Two years of litigation claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
• Exceptional customer service skills and ability to handle difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
• Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
• Ability to manage stress, navigate difficult situations, remain professional under pressure, and take accountability for decisions.
• Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
• Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
• Ability to learn quickly from experience and apply learning to new situations with speed and flexibility.

Responsibilities

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within the assigned level of authority.
• Handle personal and/or business insurance liability claims, which may involve complex issues, coverage disputes, and contractual indemnity.
• Contact relevant parties and thoroughly investigate claims to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves.
• Communicate promptly and professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Use resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
• Negotiate with claimants, attorneys, contractors, representatives, and other constituents; convey settlements within authority and issue timely, accurate payments.
• Coordinate with counsel to support litigation management strategies.
• Maintain accurate records of claim activity in claim management systems.
• Identify opportunities to improve or enhance current best practices and offer creative solutions.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly AI tools, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses to comply with state and Travelers requirements within three months of starting.
• Travel as needed, including overnight stays, to attend mediations, trials, arbitration, and similar proceedings.
• Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) contribution match up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program: Travelers makes an annual contribution to the employee’s 401(k) when the employee makes a payment toward student loan debt.
• Pension Plan funded 100% by Travelers.
• Minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED