General Liability Claim Technical Specialist

Travelers • Kansas City, KS

3d

About The Position

As a Technical Specialist, General Liability, you will manage and investigate moderate-complexity injury and/or property damage claims. This includes customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issuing accurate payments within appropriate authority and oversight. The role applies claims management expertise, investigative techniques, coverage evaluation, and settlement negotiation to support timely and fair resolutions. You will build professional relationships with customers and stakeholders on claims that may involve significant litigation or extend over long periods, and provide guidance and mentorship to Claim Reps and Associate Claim Reps.

The specialist independently manages an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution. Claims typically involve personal and/or business insurance liability and may include high complexity, coverage disputes, and contractual indemnity issues. The role may require travel, including overnight stays, to attend mediations, trials, arbitration, and similar proceedings. Relevant insurance licenses must be acquired and maintained to meet state and Travelers’ requirements within three months of starting.

Requirements

• High school diploma or GED.
• At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
• Bachelor’s degree is listed among the ideal candidate qualifications.
• Three years of liability, bodily injury, or comparable claim experience is listed among the ideal candidate qualifications.
• Two years of litigation claim experience is listed among the ideal candidate qualifications.
• Active adjuster license where required by state law; acquire and maintain relevant insurance licenses within three months of starting.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgment, and make effective independent decisions.
• Strong customer service skills and ability to manage difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
• Conflict-resolution and negotiation skills, including the ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while taking accountability for decisions.
• Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
• Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Nice To Haves

• Bachelor’s degree.
• Three years of liability, bodily injury, or comparable claim experience.
• Two years of litigation claim experience.
• Active adjuster license where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within the assigned authority.
• Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves under policy terms and management guidance.
• Communicate professionally and promptly with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Use resolution strategies and coordinate internal and external resources for comprehensive claim investigations and evaluations.
• Negotiate with claimants, attorneys, contractors, representatives, and other constituents; convey settlements within authority and issue timely, accurate payments.
• Coordinate with Counsel to support litigation management strategies.
• Maintain accurate claim activity records in claim management systems.
• Identify opportunities to improve or enhance current best practices and offer creative solutions.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI-related tools, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses within three months of starting, as required by state and Travelers’ requirements.
• Travel as needed, potentially including overnight stays, to attend mediations, trials, arbitration, and similar proceedings.
• Perform other duties as assigned.
• Provide guidance and mentorship to Claim Reps and Associate Claim Reps, sharing knowledge and best practices.

Benefits

• Health insurance eligibility for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, through which Travelers makes an annual 401(k) contribution when an employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness and caregiving needs.
• Mental health program offering free professional counseling services, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED