General Liability Claim Technical Specialist

Travelers • Overland Park, KS

4d • $87,800 - $144,800

About The Position

As a Technical Specialist, General Liability, you will manage and investigate moderate-complexity injury and/or property damage claims. The work includes customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issuing timely, accurate payments within appropriate authority and oversight. You will apply claims management, investigative, coverage evaluation, and settlement negotiation expertise to achieve timely and fair resolutions, while building professional relationships with customers and stakeholders on claims that may involve significant litigation or extended periods. You will also guide and mentor Claim Reps and Associate Claim Reps by sharing knowledge and best practices.

The role independently manages an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution, within the role’s authority. Claims may include high-complexity personal or business insurance liability matters, coverage disputes, and contractual indemnity issues. The position may require overnight travel to attend mediations, trials, arbitration, and related proceedings. Relevant insurance licenses must be acquired and maintained within three months of starting, as required by state and Travelers’ requirements.

Requirements

• High school diploma or GED.
• At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
• Three years of liability, bodily injury, or comparable claim experience.
• Two years of litigation claim experience.
• Active adjuster license where required by state law; acquire and maintain relevant insurance licenses within three months of starting as required.
• Bachelor’s degree is listed as an ideal-candidate qualification.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
• Strong customer service skills and commitment to a positive customer experience; ability to handle difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
• Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
• Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
• Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Nice To Haves

• Bachelor’s degree.
• Three years of liability, bodily injury, or comparable claim experience.
• Two years of litigation claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution, within authority.
• Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
• Communicate professionally and in a timely manner with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Use resolution strategies and coordinate internal and external resources to conduct comprehensive investigations and claim evaluations.
• Negotiate with claimants, attorneys, contractors, and representatives; convey settlements within authority and issue timely, accurate payments.
• Coordinate with Counsel to support litigation management strategies.
• Maintain accurate records of claim activity in claim management systems.
• Identify opportunities to improve or enhance best practices and offer creative solutions.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI-related tools, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses within three months of starting, as required by state and Travelers’ requirements.
• Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and similar proceedings, as needed.
• Perform other duties as assigned.
• Provide guidance and mentorship to Claim Reps and Associate Claim Reps, sharing knowledge and best practices.

Benefits

• Health insurance coverage for employees and eligible family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program: Travelers makes an annual 401(k) contribution when eligible employees make payments toward student loan debt.
• Pension Plan funded 100% by Travelers.
• Minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program offering access to free professional counseling services, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED