General Liability Claim Representative

Travelers • Melville, NY

23h

About The Position

As a Claim Representative, General Liability, you will manage and investigate low- to moderate-complexity injury and property damage claims. The work includes contacting customers and other parties, determining coverage, evaluating liability and damages, setting timely reserves, and issuing accurate payments within your authority and oversight. You will work with customers, claimants, attorneys, vendors, and internal stakeholders to resolve claims accurately and efficiently while providing professional, empathetic service. You may also train and coach less experienced claim professionals.

Requirements

• High school diploma or GED.
• At least one year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
• Acquire and maintain relevant insurance license(s) within three months of starting, as required.
• Ability to communicate clearly and professionally with multiple stakeholders, verbally and in writing.
• Ability to analyze situations, exercise sound judgment, and make effective decisions.
• Strong customer service skills, including the ability to handle difficult conversations with empathy and professionalism.
• Attention to detail and organizational skills; ability to manage a high-volume workload and prioritize effectively.
• Conflict-resolution and negotiation skills, including the ability to handle complex or disputed claims and negotiate settlements.
• Ability to manage stress and maintain composure, professionalism, and accountability under pressure.
• Strong understanding of insurance principles and terminology, with working knowledge of state insurance regulations, claim-handling requirements, and fair claims practices.
• Ability to comprehend and analyze policy language.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Nice To Haves

• Bachelor’s degree.
• Two years of liability, bodily injury, or comparable experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

• Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution, within level of authority.
• Handle low- to moderately complex personal and/or business insurance liability claims, which may include coverage disputes and contractual indemnity issues.
• Investigate claims by contacting relevant parties; determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
• Use internal resources as appropriate.
• Communicate professionally and promptly with customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
• Negotiate with claimants, attorneys, representatives, and other constituents; convey settlements within authority and issue payments accurately and on time.
• Handle low-complexity litigation.
• Maintain accurate claim activity records in claim management systems.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI-related tools, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses within three months of starting, as required by state and Travelers requirements.
• Perform other duties as assigned.
• May provide training and coaching to less experienced claim professionals.

Benefits

• Health insurance coverage for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, with an annual Travelers contribution to the employee’s 401(k) when the employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, resources, and caregiving support.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED