Auto Liability Claim Representative - Inside Auto

Travelers • Buffalo, NY

2d

About The Position

The Auto Liability Claim Representative manages and investigates low- to moderate-complexity injury and/or property damage claims. The role includes contacting customers and other parties, determining coverage, evaluating liability, assessing damages, setting timely reserves, and issuing accurate payments within the representative’s authority and oversight.

This fast-paced, detail-oriented, customer-focused position works with customers, claimants, attorneys, vendors, internal stakeholders, and other parties to resolve claims accurately and efficiently with professionalism, empathy, and strong service. The representative may also provide training and coaching to less experienced claim professionals.

Requirements

• High school diploma or GED.
• At least one year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
• Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state and Travelers’ requirements.
• Strong verbal and written communication skills, with the ability to communicate clearly and professionally with multiple stakeholders.
• Ability to analyze situations, exercise sound judgment, and make effective decisions.
• Strong customer service skills and commitment to a positive customer experience, including handling difficult conversations with empathy and professionalism.
• Attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
• Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims and negotiate settlements.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
• Understanding of insurance principles and terminology, with working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.
• Ability to comprehend and analyze policy language.
• Ability to learn from experience and apply it to new situations with speed and flexibility.

Nice To Haves

• Bachelor’s degree.
• Two years of bodily injury claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

• Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution, within the assigned level of authority.
• Handle low- to moderately complex personal and/or business insurance liability claims, which may involve coverage disputes and contractual indemnity issues.
• Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
• Use internal resources as appropriate.
• Communicate professionally and promptly with customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
• Negotiate with claimants, attorneys, representatives, and other constituents; convey claim settlements within authority and issue timely, accurate payments.
• Handle low-complexity litigation.
• Maintain accurate records of claim activity in claim management systems.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly those involving AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance license(s) within three months of starting the job to comply with state and Travelers’ requirements.
• Perform other duties as assigned.
• May provide training and coaching to less experienced claim professionals.

Benefits

• Health insurance coverage for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program: Travelers makes an annual 401(k) contribution when an employee makes a payment toward student loan debt.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling services, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED