Northland Transportation Liability Claim Representative

Travelers • Overland Park, KS

1d • $72,200 - $119,000

About The Position

The Northland Transportation Liability Claim Representative manages and investigates low- to moderate-complexity injury and property damage claims. The role involves customer contact, coverage determinations, liability evaluation, damage assessment, timely reserve setting, and accurate payments within the representative’s authority and oversight. Working with customers, claimants, attorneys, vendors, internal stakeholders, and other parties, the representative resolves claims accurately and efficiently while providing professional, empathetic service. The role may also include training and coaching less experienced claim professionals.

The representative manages an active caseload from first notice of loss through resolution, including claims that may involve coverage disputes or contractual indemnity issues. The position requires keeping accurate claim records, handling low-complexity litigation, and adapting to technology implementations, system upgrades, and digital tools, including AI. Relevant insurance licenses must be acquired and maintained within three months of starting.

Requirements

• High school diploma or GED.
• At least one year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
• Active adjuster license where required by state law.
• Acquire and maintain relevant insurance license(s) within three months of starting.
• Strong verbal and written communication skills to convey information clearly and professionally to multiple stakeholders.
• Ability to analyze situations, exercise sound judgment, and make effective decisions.
• Customer service skills, including the ability to manage difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
• Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims and negotiate settlements.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
• Understanding of insurance principles and terminology, with working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.
• Ability to comprehend and analyze policy language.
• Ability to learn quickly from experience and apply learning to new situations with speed and flexibility.

Nice To Haves

• Bachelor’s degree.
• Two years of liability, bodily injury, or comparable experience.
• Experience with claims management systems.
• Advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

• Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution within the assigned level of authority.
• Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
• Provide timely, professional communication to customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
• Negotiate with claimants, attorneys, representatives, and other constituents; convey settlements within authority; and issue timely, accurate payments.
• Handle low-complexity litigation.
• Maintain accurate records of claim activity in claim management systems.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, including AI-related tools, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses in compliance with state and Travelers’ requirements within three months of starting.
• Perform other duties as assigned.
• May provide training and coaching to less experienced claim professionals.

Benefits

• Health insurance coverage for employees and eligible family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, through which Travelers makes an annual 401(k) contribution when an employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• A minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program offering access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED