Northland Total Loss Associate Claim Representative

Travelers • St. Paul, MN

9d • $42,200 - $69,700

About The Position

The Northland Total Loss Associate Claim Representative receives comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role develops the skills needed to manage private passenger automobile, heavy equipment, and business insurance total loss claims. It is the first step toward becoming a fully qualified Claims Representative. The program typically lasts 9–12 months; upon successful completion, associates are prepared to handle auto and heavy equipment total loss claims independently and progress toward full claims-handling responsibility.

Requirements

• High school diploma or GED.
• One year of customer service experience.
• Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state and Travelers’ requirements.

Nice To Haves

• Bachelor’s degree.
• Previous internship or work experience in insurance, finance, or customer service.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Ability to exercise sound judgment and make effective decisions.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.

Responsibilities

• Participate in training covering claim processes, systems, and procedures.
• Under supervision, assist in reviewing and resolving auto and heavy equipment total loss claims.
• Control damages using cost-containment tools, including mitigating storage, expenses, and rental costs.
• Manage the total loss settlement process and rental expenses in coordination with appraisers, rental facilities, body shops, and salvage vendors; manage deductibles and limits.
• Communicate claim status to all parties, gather supporting documents such as titles and keys, and negotiate and settle claims.
• Maintain accurate records of claim activity in claim management systems.
• Acquire and maintain relevant insurance license(s) to meet state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, with an annual employer contribution to the employee’s 401(k) when the employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources to support wellness and caregiving needs.
• Mental health program providing access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED