General Liability Sr Technical Specialist

Travelers • Melville, NY

1d

About The Position

As a Sr Technical Specialist, General Liability, you will manage and investigate complex, higher-severity injury and property damage claims. Responsibilities include customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issuing timely and accurate payments within appropriate authority and oversight. In this senior technical role, you will use advanced claims management, investigative, coverage evaluation, and settlement negotiation expertise to support timely and fair resolutions. You will build professional relationships with customers and key stakeholders on matters involving significant litigation and extended resolution timelines, and mentor and coach Claim Professionals on higher-severity claims.

The role typically involves high-complexity personal and business insurance liability claims, including coverage disputes and contractual indemnity issues. You will independently manage claims and litigation from first notice of loss through resolution, coordinate investigations and litigation strategies, and negotiate resolutions within delegated authority. Relevant insurance licenses must be acquired and maintained within three months of starting. Travel, including overnight stays, may be required for mediations, trials, arbitration, and similar events.

Requirements

• High school diploma or GED.
• Three years of bodily injury liability, property damage liability, or comparable claim-related experience.
• Acquire and maintain relevant Insurance License(s) within three months of starting, in accordance with state and Travelers’ requirements.

Nice To Haves

• Bachelor’s degree.
• Four years of bodily injury claim and litigation experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
• Exceptional customer service skills, including proactively managing customer expectations, resolving escalated issues, and maintaining trust throughout complex claims.
• Strong attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
• Advanced conflict resolution and negotiation skills, including managing disputed high-value claims, negotiating settlements, and coordinating with legal counsel.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while taking accountability for decisions.
• Strong understanding of insurance principles and terminology, state and federal insurance regulations, fair claims practices legislation, and legal requirements.
• Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

Responsibilities

• Independently manage an active caseload of injury and property damage claims and litigation from first notice of loss through resolution, within level of authority.
• Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and property damage, and establish appropriate reserves.
• Provide timely, professional communication to customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Develop and execute advanced claim resolution strategies and coordinate internal and external resources for comprehensive investigations and evaluations.
• Partner with Counsel to develop, direct, and execute litigation management strategies.
• Manage multi-party negotiations to achieve optimal claim resolutions within delegated authority limits.
• Maintain accurate records of claim activity in claim management systems.
• Identify opportunities to improve or enhance current best practices and offer creative solutions.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance license(s) within three months of starting the job.
• Mentor and coach Claim Professionals, including providing higher-severity claims mentoring.
• Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and similar events.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, which provides an annual 401(k) contribution when an employee makes a payment toward student loan debt.
• Pension Plan funded 100% by Travelers.
• At least 20 days of annual paid time off.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program providing access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED