Auto Liability Technical Specialist

Travelers • Buffalo, NY

3d

About The Position

As a Technical Specialist, Auto Liability, you manage and investigate moderate-complexity injury and property damage claims, including customer contact, coverage determinations, liability evaluation, damage assessment, timely reserve setting, and accurate payments within your authority and oversight. You apply claims management expertise, investigative techniques, coverage evaluation, and settlement negotiation to reach timely and fair resolutions. You build positive professional relationships with customers and stakeholders, including on claims involving significant litigation or extended timelines, and provide guidance and mentorship to Claim Reps and Associate Claim Reps.

The role independently manages a caseload of injury and property damage claims and litigation from first notice of loss through resolution. Claims typically involve personal or business insurance and may include high-complexity liability matters, coverage disputes, and contractual indemnity issues. You investigate claims, communicate with relevant parties, negotiate settlements, coordinate with counsel and other resources, maintain claim records, and contribute ideas to improve practices. You also adapt to technology implementations, upgrades, and digital tools, including AI. Relevant insurance licenses must be acquired and maintained within three months of starting. Travel, including overnight stays, may be required for mediations, trials, and arbitration.

Requirements

• High school diploma or GED.
• At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
• Acquire and maintain relevant insurance license(s) within three months of starting, in accordance with state and Travelers’ requirements.
• Active adjuster license where required by state law.
• Ability to independently analyze complex situations, exercise sound judgment, and make effective decisions.
• Strong verbal and written communication skills, including the ability to understand, synthesize, and clearly explain complex information to multiple stakeholders.
• Strong customer service skills and ability to manage difficult conversations with empathy and professionalism.
• Attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
• Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
• Ability to manage stress, navigate difficult situations, remain composed and professional under pressure, and take accountability for decisions.
• Understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
• Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
• Ability to learn quickly from experience and apply learning to new situations with speed and flexibility.

Nice To Haves

• Bachelor’s degree.
• Three years of bodily injury claim experience.
• Two years of litigation claim experience.
• Experience with claims management systems.
• Advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within authority.
• Handle personal and/or business insurance liability claims, which may involve high complexity, coverage disputes, or contractual indemnity issues.
• Contact relevant parties and investigate claims to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves.
• Communicate professionally and promptly with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Use resolution strategies and coordinate internal and external resources for comprehensive claim investigations and evaluations.
• Negotiate with claimants, attorneys, contractors, representatives, and other parties; convey settlements within authority and issue timely, accurate payments.
• Coordinate with counsel to support litigation management strategies.
• Maintain accurate records of claim activity in claim management systems.
• Identify opportunities to improve or enhance current best practices and offer creative solutions.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI-related tools, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance license(s) within three months of starting, as required by state and Travelers’ requirements.
• Travel as needed, potentially including overnight stays, to attend mediations, trials, arbitration, and other proceedings.
• Perform other duties as assigned.
• Provide guidance and mentorship to Claim Reps and Associate Claim Reps.

Benefits

• Health insurance coverage for employees and eligible family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, through which Travelers makes an annual 401(k) contribution when an employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of annual paid time off and nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program offering access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED