Senior Technical Specialist Auto Liability

Travelers • Albany, NY

4d • $92,200 - $152,000

About The Position

As a Senior Technical Specialist, Auto Liability, you will manage and investigate complex, higher-severity injury and property damage claims. Responsibilities include customer contact, determining coverage, evaluating liability, assessing damages, setting timely reserves, and issuing accurate payments within appropriate authority and oversight. The role uses advanced claims-management, investigative, coverage-evaluation, and settlement-negotiation expertise to achieve timely and fair resolutions. It also involves maintaining professional relationships with customers and stakeholders on claims involving significant litigation and extended resolution timelines, and mentoring and coaching Claim Professionals on higher-severity claims.

The position independently manages an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution. Claims typically involve high complexity, coverage disputes, and contractual indemnity issues across personal and/or business insurance. The role collaborates with counsel and other resources, maintains accurate claim records, and adapts to technology implementations and digital tools, including AI. Relevant insurance licenses must be acquired and maintained within three months of starting. Travel, including overnight stays, may be required for mediations, trials, arbitration, and similar events.

Requirements

• High school diploma or GED.
• At least three years of bodily injury liability, property damage liability, or comparable claim-related experience.
• Acquire and maintain relevant insurance license(s) within three months of starting, in accordance with state and Travelers’ requirements.
• Bachelor’s degree is listed as an ideal-candidate qualification.
• Four years of bodily injury claim and litigation experience is listed as an ideal-candidate qualification.
• Active adjuster license, where required by state law, is listed as an ideal-candidate qualification.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
• Strong customer service skills, including proactively managing expectations, resolving escalated issues, and maintaining trust during complex claims.
• Strong attention to detail and organizational skills, including managing a high-volume workload and prioritizing effectively.
• Advanced conflict-resolution and negotiation skills, including managing disputed high-value claims, negotiating settlements, and coordinating with legal counsel.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while taking accountability for decisions.
• Strong understanding of insurance principles and terminology, state and federal insurance regulations, fair claims practices legislation, and legal requirements.
• Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Nice To Haves

• Bachelor’s degree.
• Four years of bodily injury claim and litigation experience.
• Active adjuster license, where required by state law.

Responsibilities

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution, within the role’s level of authority.
• Gather and investigate information by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves.
• Communicate in a timely and professional manner with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Develop and execute advanced resolution strategies and coordinate internal and external resources for comprehensive claim investigations and evaluations.
• Partner with counsel to develop, direct, and execute litigation management strategies.
• Manage multi-party negotiations with key stakeholders to achieve optimal claim resolutions within delegated authority limits.
• Maintain accurate records of claim activity in claim management systems.
• Identify opportunities to improve or enhance best practices and offer creative solutions.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly AI tools, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses within three months of starting, as required by state and Travelers’ requirements.
• Mentor and coach Claim Professionals, including providing higher-severity claims mentoring.
• Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and similar proceedings, as required.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes student loan payments.
• Pension Plan funded 100% by Travelers.
• Minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, resources, and caregiving support.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED