Auto Liability Technical Specialist

Travelers • Albany, NY

4d • $83,500 - $137,800

About The Position

The Auto Liability Technical Specialist manages and investigates moderate- to high-complexity injury and property damage claims, including claims that may involve significant litigation, coverage disputes, contractual indemnity issues, or extended resolution periods. The role handles claims from first notice of loss through resolution, determining coverage, evaluating liability and damages, establishing reserves, negotiating settlements, and issuing timely, accurate payments within appropriate authority and oversight. The specialist maintains professional relationships with customers and other stakeholders and provides guidance and mentorship to Claim Representatives and Associate Claim Representatives.

Requirements

• High School Diploma or GED.
• At least two years of bodily injury liability, property damage liability, or comparable claims-related experience.
• Acquire and maintain relevant insurance license(s) within three months of starting, as required by state law and Travelers.
• Ability to manage a high-volume workload, organize work, and prioritize effectively.
• Strong verbal and written communication skills, including the ability to understand, synthesize, and clearly explain complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
• Customer service skills and ability to handle difficult conversations with empathy and professionalism.
• Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims and litigation.
• Ability to manage stress and difficult situations while maintaining composure, professionalism, and accountability.
• Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
• Ability to interpret, apply, and explain complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
• Ability to learn from experience and apply it to new situations with speed and flexibility.

Nice To Haves

• Bachelor’s degree.
• Three years of bodily injury claim experience.
• Two years of litigation claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution, within authority.
• Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves.
• Communicate professionally and promptly with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Coordinate internal and external resources and use resolution strategies to conduct comprehensive claim investigations and evaluations.
• Negotiate with claimants, attorneys, contractors, representatives, and other parties; convey settlements within authority and issue payments accurately and promptly.
• Coordinate with Counsel to support litigation management strategies.
• Maintain accurate claim activity records in claim management systems.
• Identify opportunities to improve or enhance best practices and offer creative solutions.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI tools, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses in accordance with state and Travelers requirements within three months of starting.
• Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and other proceedings, as required.
• Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to a 401(k) when an employee makes payments toward student loan debt.
• A pension plan fully funded by Travelers.
• At least 20 days of annual paid time off and nine paid company holidays.
• Wellness program with tools, discounts, and resources supporting wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED