Senior Technical Specialist Auto Liability

Travelers • Buffalo, NY

3d

About The Position

The Senior Technical Specialist, Auto Liability manages and investigates complex, higher-severity injury and property damage claims, including claims involving significant litigation and extended resolution timelines. The role includes customer contact, coverage determination, liability evaluation, damage assessment, timely reserve setting, and accurate payments within delegated authority and oversight. The specialist applies advanced claims management, investigative, coverage evaluation, and settlement negotiation expertise to resolve claims fairly and promptly, while maintaining professional relationships with customers and stakeholders. The role also includes mentoring and coaching Claim Professionals on higher-severity claims.

Requirements

• High school diploma or GED.
• At least three years of bodily injury liability, property damage liability, or comparable claim-related experience.
• Four years of bodily injury claim and litigation experience listed among the ideal candidate qualifications.
• Active adjuster license where required by state law; relevant insurance license(s) must be acquired and maintained within three months of starting.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills, including the ability to understand, synthesize, and clearly explain complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
• Strong customer service skills, including proactively managing expectations, resolving escalated issues, and maintaining trust through complex claims.
• Strong attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
• Advanced conflict-resolution and negotiation skills, including managing disputed high-value claims, negotiating settlements, and coordinating with legal counsel.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
• Strong understanding of insurance principles and terminology, state and federal insurance regulations, fair claims practices legislation, and legal requirements.
• Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Nice To Haves

• Bachelor’s degree.
• Four years of bodily injury claim and litigation experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within the applicable authority.
• Handle high-complexity personal and/or business insurance liability claims, including coverage disputes and contractual indemnity issues.
• Contact relevant parties and investigate claims to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
• Communicate promptly and professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Develop advanced resolution strategies and coordinate internal and external resources for comprehensive claim investigations and evaluations.
• Partner with Counsel to develop, direct, and execute litigation management strategies.
• Manage multiparty negotiations with key stakeholders to achieve optimal claim resolutions within delegated authority limits.
• Maintain accurate records of claim activity in claim management systems.
• Identify opportunities to improve or enhance best practices and offer creative solutions.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance license(s) to meet state and Travelers requirements within three months of starting.
• Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and related events as needed.
• Mentor and coach Claim Professionals, including providing higher-severity claims mentoring.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes payments toward student loan debt.
• Pension Plan funded 100% by Travelers.
• Minimum of 20 days of annual paid time off and nine paid company holidays.
• Wellness program with tools, discounts, resources, and caregiving support.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED