Claims Technical Director - General Liability
About The Position
The Claims Technical Director is an individual contributor responsible for managing all components of general liability claim handling, with a concentration on Construction, Crane, Mining, and E&S specialty lines. The role reviews and provides direction on reserves and settlement authority for complex, specialized, or high-exposure claims. It supports business partners through claim-specific communication, identification of trends, development input, and marketing support. The position monitors claim quality and customer feedback to support regulatory compliance, customer satisfaction, and corporate objectives. Within broad company guidelines and authority levels, the Claims Technical Director independently makes decisions on claim coverage and resolution. The role manages litigation, analyzes coverage, negotiates settlements, controls loss-adjusting expenses, and contributes to identifying and addressing claim trends. It also maintains knowledge of competitive, regulatory, and legal environments and anticipates the needs of internal and external customers.
Requirements
- Bachelor's degree required.
- Minimum of 15 years of commercial general liability, excess, and specialty lines claims experience, or related insurance education.
- High-level claims technical skills and extensive knowledge of claims, products, and industry.
- Extensive knowledge of legal principles and contract interpretation.
- Expert analytical, decision-making, negotiation, problem-solving, project-management, organizational, and teamwork skills.
- Superior written and oral communication skills, including the ability to communicate with all levels of the organization.
- Demonstrated strategic-thinking capabilities.
- Proficiency with Microsoft 365 products and other claims-tracking tools.
Nice To Haves
- Insurance designation and/or MBA desired.
Responsibilities
- Ensure proper claim-handling strategies, including appropriate determinations of coverage, liability, and claim resolution.
- Ensure proper reserving in compliance with corporate policy.
- Manage litigated claims, including developing defense strategies with counsel and experts.
- Analyze coverage and prepare coverage letters on complex matters, with guidance from coverage counsel when warranted.
- Negotiate settlements and attend mediations, arbitrations, and trials when appropriate.
- Prepare required Large Loss Reports, Reinsurance Alerts, and Trial Alerts.
- Manage and control loss-adjusting expenses for counsel, experts, vendors, litigated claims, and declaratory judgment actions.
- Review and analyze claim reports to identify and address trends, and assist in developing and implementing strategies to correct adverse trends.
- Maintain professional knowledge of competitive, regulatory, and legal environments and apply it effectively; consult with staff and participate in related projects.
- Anticipate and meet internal and external customer needs as needed.
- Prepare for and attend claim review meetings with business partners in specialized business units.
Benefits
- Health and welfare benefits
- Tuition and professional certification assistance
- 401(k) savings
- Employee Stock Purchase Program participation
- Paid time off
- Paid holidays
- Child bonding leave
- Employee assistance
- May be eligible for performance-based incentives
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What This Job Offers
Job Type
Full-time
Career Level
Director
