Technical Specialist, General Liability

Travelers • Hartford, CT

1d

About The Position

The Technical Specialist, General Liability manages and investigates moderate-complexity injury and property damage claims, including customer contact, coverage determination, liability evaluation, damage assessment, timely reserve establishment, and accurate payments within assigned authority and oversight. The role uses claims management, investigative, coverage evaluation, and settlement negotiation expertise to support fair and timely resolutions. It also develops professional relationships with customers and stakeholders on claims that may involve significant litigation or extended timelines, and provides guidance and mentorship to Claim Reps and Associate Claim Reps.

The specialist independently handles an active caseload of injury and property damage claims and litigation from first notice of loss through resolution. Claims typically include high-complexity personal or business insurance liability matters, potentially involving coverage disputes and contractual indemnity issues. The role requires obtaining and evaluating relevant information, communicating with internal and external parties, coordinating investigations and litigation resources, negotiating settlements, maintaining claim records, and adapting to technology changes, including AI tools. Relevant insurance licenses must be acquired and maintained within three months of starting. Travel, including overnight stays, may be required for mediations, trials, and arbitration.

Requirements

• High school diploma or GED.
• At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
• Bachelor’s degree is listed as an ideal qualification.
• Three years of liability, bodily injury, or comparable claim experience is listed as an ideal qualification.
• Two years of litigation claim experience is listed as an ideal qualification.
• Active adjuster license where required by state law; acquire and maintain relevant insurance license(s) within three months of starting.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
• Strong customer service skills and the ability to handle difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
• Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
• Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
• Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
• Ability to learn quickly from experience and apply learning to new situations with speed and flexibility.

Nice To Haves

• Bachelor’s degree.
• Three years of liability, bodily injury, or comparable claim experience.
• Two years of litigation claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

• Independently manage an active caseload of injury and property damage claims and litigation from first notice of loss through resolution within assigned authority.
• Investigate high-complexity personal and business insurance liability claims, including matters involving coverage disputes and contractual indemnity issues.
• Contact relevant parties to determine coverage, evaluate liability exposure, assess bodily injury or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
• Communicate professionally and promptly with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
• Negotiate with claimants, attorneys, contractors, representatives, and other constituents; convey settlements within authority and issue payments accurately and promptly.
• Coordinate with Counsel to support litigation management strategies.
• Maintain accurate records of claim activity in claim management systems.
• Identify opportunities to improve best practices and offer creative solutions.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI tools, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses in compliance with state and Travelers requirements within three months of starting.
• Provide guidance and mentorship to Claim Reps and Associate Claim Reps.
• Travel as needed, potentially including overnight stays, to attend mediations, trials, arbitration, and related events.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, with an annual Travelers contribution to the employee’s 401(k) when the employee makes a student loan payment.
• A pension plan funded 100% by Travelers.
• A minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling services, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED