General Liability Technical Specialist

Travelers•Morristown, NJ

13h

About The Position

As a Technical Specialist, General Liability, you will manage and investigate moderate-complexity injury and/or property damage claims, including customer contact, coverage determination, liability evaluation, damage assessment, timely reserve setting, and accurate payments within appropriate authority and oversight. The role uses claims management, investigative, coverage evaluation, and settlement negotiation expertise to resolve claims fairly and promptly, while fostering professional relationships with customers and stakeholders on claims that may involve significant litigation or extend over time. You will also guide and mentor Claim Reps and Associate Claim Reps. The position independently manages an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution. It typically handles high-complexity personal and/or business insurance liability claims, which may involve coverage disputes and contractual indemnity issues. The role requires accurate claim documentation, effective communication and negotiation, coordination with counsel and other resources, and adaptability to technology changes, including AI-related tools. Relevant insurance license(s) must be acquired and maintained within three months of starting, as required by state and Travelers requirements. Travel, including overnight stays, may be required for mediations, trials, arbitration, and similar matters.

Requirements

High school diploma or GED.
At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
Acquire and maintain relevant insurance license(s) within three months of starting, where required by state law and Travelers requirements.

Nice To Haves

Bachelor’s degree.
Three years of liability, bodily injury, or comparable claim experience.
Two years of litigation claim experience.
Active adjuster license, where required by state law.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
Excellent verbal and written communication skills, including the ability to understand, synthesize, and clearly articulate complex information to multiple stakeholders.
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
Exceptional customer service skills, with the ability to manage difficult conversations empathetically and professionally.
Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
Proven conflict-resolution and negotiation skills, including the ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within the assigned level of authority.
Handle high-complexity personal and/or business insurance liability claims, which may include coverage disputes and contractual indemnity issues.
Contact relevant parties and investigate claims to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
Communicate promptly and professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Use resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
Negotiate with claimants, attorneys, contractors, representatives, and other constituents; convey settlements within authority and issue timely, accurate payments.
Coordinate with counsel to support litigation management strategies.
Maintain accurate records of claim activity in claim management systems.
Identify opportunities to improve or enhance current best practices and offer creative solutions.
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly AI-related tools, while maintaining productivity and service quality.
Acquire and maintain relevant insurance license(s) within three months of starting, as required by state law and Travelers requirements.
Travel as needed, potentially including overnight stays, to attend mediations, trials, arbitration, and other matters.
Perform other duties as assigned.
Provide guidance and mentorship to Claim Reps and Associate Claim Reps, sharing knowledge and best practices.

Benefits

Health coverage for employees and eligible family members beginning on the first day of employment.
Dollar-for-dollar 401(k) contribution match on the first 5% of eligible pay, subject to an annual maximum.
Paying it Forward Savings Program, with an annual Travelers contribution to the employee’s 401(k) account when the employee makes a student loan payment.
Pension Plan funded 100% by Travelers.
Minimum of 20 days of paid time off annually.
Nine paid company holidays.
Wellness program with tools, discounts, resources, and caregiving support.
Mental health program offering access to free professional counseling services, health coaching, and other resources.
Matching Gift and Volunteer Rewards program.

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