Technical Specialist General Liability

Travelers • Melville, NY

1d • $85,600 - $141,200

About The Position

The Technical Specialist, Specialty Liability manages and investigates moderate-complexity injury and property damage claims, including customer contact, coverage determinations, liability evaluations, damage assessments, reserve establishment, and timely, accurate payments within appropriate authority and oversight. The role uses claims management, investigative, coverage evaluation, and settlement negotiation expertise to support timely and fair resolutions. It also involves building professional relationships with customers and stakeholders on claims that may involve significant litigation or extend over a long period, and providing guidance and mentorship to Claim Representatives and Associate Claim Representatives.

Requirements

• High school diploma or GED.
• At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
• Acquire and maintain relevant insurance license(s) within three months of starting, as required by state law and Travelers.

Nice To Haves

• Bachelor’s degree.
• Three years of liability, bodily injury, or comparable claim experience.
• Two years of litigation claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills, including the ability to understand, synthesize, and clearly explain complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
• Exceptional customer service skills, empathy, and professionalism when managing difficult conversations.
• Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
• Conflict resolution and negotiation skills, including experience handling complex or disputed claims, negotiating settlements, and managing litigation.
• Ability to manage stress and difficult situations, remain composed and professional under pressure, and take accountability for decisions.
• Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
• Ability to interpret, apply, and clearly explain complex policy language, endorsements, and exclusions when assessing coverage and claim eligibility.
• Ability to learn quickly from experience and apply learning to new situations with speed and flexibility.

Responsibilities

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution, within the role’s level of authority.
• Handle personal and/or business insurance high-complexity liability claims, which may involve coverage disputes and contractual indemnity issues.
• Contact relevant parties and investigate claims to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish reserves consistent with policy terms and management guidance.
• Communicate promptly and professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Use resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
• Negotiate with claimants, attorneys, contractors, representatives, and other constituents; convey settlements within authority and issue payments accurately and promptly.
• Coordinate with Counsel to support litigation management strategies.
• Maintain accurate claim activity records in claim management systems.
• Identify opportunities to improve or enhance best practices and propose creative solutions.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses to meet state and Travelers requirements within three months of starting.
• Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and related proceedings, as required.
• Perform other duties as assigned.

Benefits

• Eligible employees and family members can access health insurance coverage from the first day of employment.
• Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program: Travelers makes an annual 401(k) contribution when an employee makes a payment toward student loan debt.
• Pension Plan funded 100% by Travelers.
• Minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources supporting wellness and caregiving needs.
• Mental health program offering access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED