Technical Specialist, General Liability

Travelers • Hartford, CT

1d • $85,600 - $141,200

About The Position

As a Technical Specialist, General Liability, you will manage and investigate moderate-complexity injury and/or property damage claims. The role involves customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issuing timely and accurate payments within appropriate authority and oversight. You will use claims management, investigative, coverage evaluation, and settlement negotiation expertise to support timely and fair resolutions, while maintaining professional relationships with customers and stakeholders on claims that may involve significant litigation or extend over time. You will also guide and mentor Claim Representatives and Associate Claim Representatives.

The role independently manages an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution. It typically handles high-complexity personal and/or business insurance liability claims, which may involve coverage disputes and contractual indemnity issues. The position may require overnight travel to mediations, trials, arbitration, and similar proceedings. Relevant insurance licenses must be acquired and maintained within three months of starting, in accordance with state and Travelers’ requirements.

Requirements

• High school diploma or GED.
• At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
• Three years of liability, bodily injury, or comparable claim experience listed as an ideal qualification.
• Two years of litigation claim experience listed as an ideal qualification.
• Active adjuster license where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
• Strong customer service skills and ability to manage difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
• Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while taking accountability for decisions.
• Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
• Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions when assessing coverage and claim eligibility.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.
• Ability to travel, potentially including overnight stays, for mediations, trials, arbitration, and similar proceedings, if required.

Nice To Haves

• Bachelor’s degree.
• Three years of liability, bodily injury, or comparable claim experience.
• Two years of litigation claim experience.
• Active adjuster license where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within the assigned authority.
• Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish reserves in accordance with policy terms and management guidance.
• Communicate professionally and promptly with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Coordinate internal and external resources and apply resolution strategies to conduct comprehensive investigations and evaluations.
• Negotiate with claimants, attorneys, contractors, representatives, and other constituents; convey settlements within authority and issue payments accurately and promptly.
• Coordinate with Counsel to support litigation management strategies.
• Maintain accurate claim activity records in claim management systems.
• Identify opportunities to improve or enhance best practices and offer creative solutions.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly those involving AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses within three months of starting, as required by state and Travelers’ requirements.
• Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, with an annual 401(k) contribution from Travelers when an employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED