Technical Specialist General Liability

Travelers•Morristown, NJ

About The Position

As a Technical Specialist, Specialty Liability, you will manage and investigate moderate-complexity injury and/or property damage claims, including customer contact, coverage determination, liability evaluation, damage assessment, reserve establishment, and timely, accurate payments within appropriate authority and oversight. You will apply expertise in claims management, investigative techniques, coverage evaluation, and settlement negotiation to achieve timely and fair resolutions. The role involves building professional relationships with customers and stakeholders on claims that may involve significant litigation or extend over time, and providing guidance and mentorship to Claim Reps and Associate Claim Reps. The position may require travel, including overnight stays, for mediations, trials, arbitration, and similar matters. A sign-on bonus is available.

Requirements

High school diploma or GED.
At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
Bachelor’s degree is listed among the ideal candidate qualifications.
Three years of liability, bodily injury, or comparable claim experience is listed among the ideal candidate qualifications.
Two years of litigation claim experience is listed among the ideal candidate qualifications.
Active adjuster license where required by state law; acquire and maintain relevant insurance licenses within three months of starting the job.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
Strong customer service skills, including empathy and professionalism in difficult conversations.
Strong attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Nice To Haves

Bachelor’s degree.
Three years of liability, bodily injury, or comparable claim experience.
Two years of litigation claim experience.
Active adjuster license, where required by state law.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution, within level of authority.
Handle personal and/or business insurance high-complexity liability claims, which may include coverage disputes and contractual indemnity issues.
Gather and investigate information by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
Communicate promptly and professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Use resolution strategies and coordinate internal and external resources for comprehensive claim investigations and evaluations.
Negotiate with claimants, attorneys, contractors, representatives, and other constituents; convey settlements within authority and issue payments accurately and on time.
Coordinate with Counsel to support litigation management strategies.
Maintain accurate records of claim activity in claim management systems.
Identify opportunities to improve or enhance best practices and offer creative solutions.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI tools, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses to comply with state and Travelers requirements within three months of starting the job.
Travel as needed, potentially including overnight stays, to attend mediations, trials, arbitration, and similar proceedings.
Perform other duties as assigned.
Provide guidance and mentorship to Claim Reps and Associate Claim Reps.

Benefits

Sign-on bonus.
Health insurance coverage for employees and eligible family members from the first day of employment.
Dollar-for-dollar 401(k) matching contributions up to the first 5% of eligible pay, subject to an annual maximum.
Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes student loan payments.
Pension Plan funded 100% by Travelers.
At least 20 days of paid time off annually.
Nine paid company holidays.
Wellness program with tools, discounts, and resources, including support for caregiving needs.
Mental health program with access to free professional counseling, health coaching, and other resources.
Matching Gift and Volunteer Rewards program.