General Liability Major Case Specialist

Travelers•Melville, NY

About The Position

As a Major Case Specialist, General Liability, you investigate, evaluate, reserve, negotiate, and resolve the office or department’s most complex, high-exposure, and highest-severity injury and property damage claims within appropriate authority and oversight. You serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders. The role may require travel, including overnight stays, to attend mediations, trials, arbitration, and similar proceedings. It is eligible for a sign-on bonus.

Requirements

High school diploma or GED.
At least four years of bodily injury liability, property damage liability, or comparable claim-related experience.
Acquire and maintain relevant insurance license(s) within three months of starting the job, as required.
Ability to travel, potentially including overnight stays, for mediations, trials, arbitration, and similar proceedings.

Nice To Haves

Bachelor’s degree.
Five or more years of complex bodily injury claim and litigation experience.
Active adjuster license, where required by state law.
Experience with claims management and estimating software, and advanced skills in Microsoft Office and enterprise technology systems and platforms.
Exceptional written and verbal communication skills, including the ability to understand, synthesize, interpret, and explain complex information to multiple stakeholders.
Demonstrated ability to make independent decisions, handle complex claims, evaluate severe losses, and negotiate settlements strategically.
Exceptional customer service and stakeholder relationship management skills.
Strong attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
Expert-level negotiation and conflict resolution skills and the ability to apply strategic claim handling practices.
Ability to manage stress, handle difficult situations, and remain composed and professional under pressure while taking accountability for decisions.
Expert knowledge of insurance principles, policy language, exclusions, and ISO forms, with a thorough understanding of business-line products.
Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements, and the ability to apply this knowledge to complex claims.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

Independently manage and oversee an active caseload of injury and property damage claims and litigation from first notice of loss through resolution, within assigned authority.
Handle high-complexity injury and property damage claims, including coverage disputes and contractual indemnity issues.
Conduct detailed investigations to gather evidence, assess liability, determine damages, and establish appropriate reserves.
Evaluate claim information and documentation to make informed coverage and resolution decisions.
Negotiate with claimants, legal representatives, and other parties to achieve fair and equitable resolutions.
Develop and execute advanced resolution strategies, coordinating internal and external resources for comprehensive investigations and evaluations.
Prepare and present detailed reports on claim status, trends, and outcomes to senior management.
Coordinate claim handling with legal, underwriting, and other departments.
Partner with Counsel to develop, direct, and execute litigation management strategies.
Maintain comprehensive and accurate records of claim activities, communications, and decisions.
Identify opportunities to improve or enhance current best practices and offer creative solutions.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses within three months of starting the job, as required by state and Travelers’ requirements.
Perform other duties as assigned.

Benefits

Eligible for a performance-based cash incentive award.
Eligible for a sign-on bonus.
Health insurance coverage for employees and eligible family members from the first day of employment.
Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
Paying it Forward Savings Program, which provides an annual 401(k) contribution when an employee makes a payment toward student loan debt.
Pension Plan funded 100% by Travelers.
Minimum of 20 days of paid time off annually.
Nine paid company holidays.
Wellness program with tools, discounts, and resources supporting wellness goals and caregiving needs.
Mental health program with access to free professional counseling, health coaching, and other resources.
Matching Gift and Volunteer Rewards program.