Major Case Specialist - Auto Liability - San Diego, CA

Military Spouse Corporate Career Network•San Diego, CA

About The Position

The Major Case Specialist, Auto Liability, investigates, evaluates, reserves, negotiates, and resolves the office or department’s most complex, high-exposure, and highest-severity injury and property damage claims within appropriate authority and oversight. The specialist serves as an expert technical resource to claim professionals, business partners, customers, and other stakeholders. The position is eligible for a sign-on bonus of up to $20,000. The nationwide annual base salary range is $99,100 to $163,400; actual compensation depends on factors including role scope, complexity, location, qualifications, and experience. Employees may also be eligible for performance-based cash incentive awards.

Requirements

High school diploma or GED.
At least four years of bodily injury liability, property damage liability, or comparable claim-related experience.
Acquire and maintain relevant insurance license(s) within three months of starting, as required by state and Travelers’ requirements.

Nice To Haves

Bachelor’s degree.
Five or more years of complex bodily injury claim and litigation experience.
Active adjuster license, where required by state law.
Experience with claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
Exceptional written and verbal communication skills, including the ability to synthesize, interpret, and clearly convey complex information to multiple stakeholders.
Ability to make independent decisions, handle complex claims, evaluate severe losses, and negotiate settlements strategically.
Exceptional customer service skills and ability to manage key stakeholder relationships while delivering a positive experience.
Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
Expert-level negotiation and conflict resolution skills and ability to apply strategic claim-handling practices.
Ability to manage stress, navigate difficult situations, and remain composed and professional under pressure while taking accountability for decisions.
Expert-level knowledge of insurance principles, policy language, exclusions, and ISO forms, and a thorough understanding of business-line products.
Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements, with ability to apply this knowledge to complex claims.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

Independently manage and oversee an active caseload of injury and property damage claims and litigation from first notice of loss through resolution within the assigned level of authority.
Handle high-complexity injury and property damage claims, including coverage disputes and contractual indemnity issues.
Conduct detailed investigations, gather evidence, assess liability and damages, and establish appropriate reserves.
Evaluate claim information and documentation to make informed coverage and resolution decisions.
Negotiate with claimants, legal representatives, and other parties to achieve fair and equitable resolutions.
Develop and execute advanced resolution strategies and coordinate internal and external resources for comprehensive claim investigations and evaluations.
Prepare and present detailed claim status, trend, and outcome reports to senior management.
Work with legal, underwriting, and other departments to coordinate claim handling.
Partner with counsel to develop, direct, and execute litigation management strategies.
Maintain comprehensive and accurate records of claim activities, communications, and decisions.
Identify opportunities to improve or enhance current best practices and offer creative solutions.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI-related tools, while maintaining productivity and service quality.
Acquire and maintain relevant insurance license(s) within three months of starting, in accordance with state and Travelers’ requirements.
Travel, potentially including overnight stays, to attend mediations, trials, arbitrations, and similar proceedings, as needed.
Perform other duties as assigned.