Major Case Specialist - Auto Liability - Diamond Bar, CA

Military Spouse Corporate Career Network•Diamond Bar, CA

About The Position

As a Major Case Specialist, Auto Liability, you investigate, evaluate, reserve, negotiate, and resolve the office and/or department’s most complex, high-exposure, and highest-severity injury and/or property damage claims within appropriate authority and oversight. You serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders. The role may require travel, including overnight stays, to attend mediations, trials, arbitrations, and similar events. A sign-on bonus of up to $20,000 is available. The stated annual salary range is $99,100 to $163,400; actual compensation depends on factors including role scope, complexity, location, qualifications, and other employment conditions. Employees may also be eligible for performance-based cash incentive awards.

Requirements

High School Diploma or GED.
At least four years of bodily injury liability, property damage liability, or comparable claim-related experience.
Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state and Travelers’ requirements.
Ability to travel, potentially including overnight stays, may be required.

Nice To Haves

Bachelor’s degree.
Five or more years of complex bodily injury claim and litigation experience.
Active adjuster license, where required by state law.
Experience with claims management and estimating software, and advanced skills in Microsoft Office and enterprise technology systems and platforms.
Exceptional written and verbal communication skills, including the ability to understand, synthesize, interpret, and convey complex information clearly to multiple stakeholders.
Demonstrated ability to make independent decisions, handle complex claims, evaluate severe losses, and negotiate settlements strategically.
Exceptional customer service skills and ability to manage key stakeholder relationships while delivering a positive experience.
Exceptional attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
Expert-level negotiation and conflict-resolution skills and ability to apply strategic claim-handling practices.
Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while taking accountability for decisions.
Expert-level knowledge of insurance principles, policy language, exclusions, and ISO forms, and thorough understanding of business-line products.
Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements, and ability to apply this knowledge to complex claims.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

Independently manage and oversee an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution, within level of authority.
Handle high-complexity injury and/or property damage claims, including coverage disputes and contractual indemnity issues.
Conduct detailed investigations to gather evidence, assess liability, determine the extent of damages, and establish appropriate reserves.
Evaluate claim information and documentation to make informed decisions regarding coverage and resolutions.
Negotiate with claimants, legal representatives, and other parties to achieve fair and equitable resolutions.
Develop and execute advanced resolution strategies, coordinating internal and external resources for comprehensive claim investigations and evaluations.
Prepare and present detailed reports on claim status, trends, and outcomes to senior management.
Work with legal, underwriting, and other departments to coordinate claim handling.
Partner with Counsel to develop, direct, and execute litigation management strategies.
Maintain comprehensive and accurate records of claim activities, communications, and decisions.
Identify opportunities to improve or enhance current best practices and offer creative solutions.
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly AI-related tools, while maintaining productivity and service quality.
Acquire and maintain relevant insurance license(s) to comply with state and Travelers’ requirements within three months of starting the job.
Perform other duties as assigned.