Major Case Specialist - Auto Liability

Travelers • San Diego, CA

1d • $99,100 - $163,400

About The Position

The Major Case Specialist, Auto Liability, investigates, evaluates, reserves, negotiates, and resolves the office’s or department’s most complex, high-exposure, and highest-severity injury and property damage claims within the applicable authority and oversight. The specialist serves as an expert technical resource to claim professionals, business partners, customers, and other stakeholders. The role is eligible for a sign-on bonus of up to $20,000.

The position independently manages an active caseload of injury and property damage claims and litigation from first notice of loss through resolution. Responsibilities include investigating and evaluating claims, establishing reserves, developing resolution strategies, negotiating settlements, coordinating with internal and external resources, and partnering with counsel on litigation strategy. The specialist also reports on claim status and outcomes, maintains complete claim records, identifies improvements to current practices, and adapts to technology changes, including AI tools. Relevant insurance licenses must be acquired and maintained within three months of starting. Travel, including overnight stays, may be required for mediations, trials, arbitration, and similar proceedings.

Requirements

• High school diploma or GED.
• At least four years of bodily injury liability, property damage liability, or comparable claim-related experience.
• A bachelor’s degree is listed among the ideal candidate qualifications.
• An active adjuster license, where required by state law.
• Five or more years of complex bodily injury claim and litigation experience is listed among the ideal candidate qualifications.
• Experience with claims management and estimating software, and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Exceptional written and verbal communication skills, including the ability to synthesize, interpret, and convey complex information clearly to multiple stakeholders.
• Ability to make independent decisions, handle complex claims, evaluate severe losses, and negotiate settlements strategically.
• Strong customer service and stakeholder relationship management skills.
• Exceptional attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
• Expert negotiation and conflict resolution skills, with the ability to apply strategic claim-handling practices.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
• Expert knowledge of insurance principles, policy language, exclusions, and ISO forms, with a thorough understanding of business-line products.
• Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements, and the ability to apply this knowledge to complex claims.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Nice To Haves

• Bachelor’s degree.
• Five or more years of complex bodily injury claim and litigation experience.
• Active adjuster license, where required by state law.
• Experience with claims management and estimating software, and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

• Independently manage and oversee an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within the applicable authority.
• Handle high-complexity claims, including coverage disputes and contractual indemnity issues.
• Conduct detailed investigations, gather evidence, assess liability, determine damages, and establish appropriate reserves.
• Evaluate claim information and documentation to make informed coverage and resolution decisions.
• Negotiate with claimants, legal representatives, and other parties to achieve fair and equitable resolutions.
• Develop and execute advanced resolution strategies and coordinate internal and external resources for comprehensive investigations and evaluations.
• Prepare and present detailed reports on claim status, trends, and outcomes to senior management.
• Coordinate claim handling with legal, underwriting, and other departments.
• Partner with counsel to develop, direct, and execute litigation management strategies.
• Maintain comprehensive and accurate records of claim activities, communications, and decisions.
• Identify opportunities to improve or enhance current best practices and offer creative solutions.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance license(s) within three months of starting, as required by state and Travelers’ requirements.
• Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and similar events, as needed.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes student loan payments.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources supporting wellness goals and caregiving needs.
• Mental health program providing access to free professional counseling services, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED