Major Case Specialist General Liability

Travelers • Morristown, NJ

12h

About The Position

As a Major Case Specialist, Specialty Liability, you investigate, evaluate, reserve, negotiate, and resolve complex, high-exposure, and high-severity injury and property damage claims within appropriate authority and oversight. You manage claims and litigation from first notice of loss through resolution and serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders. The role may require overnight travel for mediations, trials, arbitration, and similar events. It is eligible for a sign-on bonus.

Requirements

• High school diploma or GED.
• At least four years of bodily injury liability, property damage liability, or comparable claims-related experience.
• Acquire and maintain relevant insurance license(s) within three months of starting, as required by state and Travelers’ requirements.

Nice To Haves

• Bachelor’s degree.
• Five or more years of complex bodily injury claim and litigation experience.
• Active adjuster license, where required by state law.
• Experience with claims management and estimating software, and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Exceptional written and verbal communication skills, including the ability to interpret and explain complex information clearly to multiple stakeholders.
• Demonstrated ability to make independent decisions, handle complex claims, evaluate severe losses, and negotiate settlements strategically.
• Exceptional customer service and stakeholder relationship management skills.
• Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
• Expert negotiation and conflict resolution skills and the ability to apply strategic claim-handling practices.
• Ability to manage stress, navigate difficult situations, and remain composed and professional under pressure while taking accountability for decisions.
• Expert-level knowledge of insurance principles, policy language, exclusions, ISO forms, and business-line products.
• Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements as applied to complex claims.
• Ability to learn quickly from experience and apply learning to new situations with speed and flexibility.

Responsibilities

• Independently manage an active caseload of injury and property damage claims and litigation from first notice of loss through resolution within assigned authority.
• Handle complex injury and property damage claims, including coverage disputes and contractual indemnity issues.
• Conduct detailed investigations to gather evidence, assess liability and damages, and establish appropriate reserves.
• Evaluate claim information and documentation to make informed coverage and resolution decisions.
• Negotiate with claimants, legal representatives, and other parties to reach fair and equitable resolutions.
• Develop and execute advanced resolution strategies, coordinating internal and external resources for claim investigations and evaluations.
• Prepare and present detailed reports on claim status, trends, and outcomes to senior management.
• Coordinate claim handling with legal, underwriting, and other departments.
• Partner with counsel to develop, direct, and execute litigation management strategies.
• Maintain accurate and comprehensive records of claim activities, communications, and decisions.
• Identify opportunities to improve current best practices and offer creative solutions.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses to meet state and Travelers’ requirements within three months of starting.
• Perform other duties as assigned.

Benefits

• Sign-on bonus eligibility.
• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) contribution match up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, with an annual employer contribution to the employee’s 401(k) when the employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of annual paid time off and nine paid company holidays.
• Wellness program with tools, discounts, resources, and support for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED