General Liability Major Case Specialist

Travelers•Morristown, NJ

11h

About The Position

As a Major Case Specialist, General Liability, you investigate, evaluate, reserve, negotiate, and resolve the office and/or department’s most complex, high-exposure, and highest-severity injury and property damage claims within appropriate authority and oversight. You serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders. The role may require travel, including overnight stays, to attend mediations, trials, and arbitrations. A sign-on bonus is available.

Requirements

High school diploma or GED.
At least four years of bodily injury liability, property damage liability, or comparable claim-related experience.
Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state law and Travelers.
Ability to independently make decisions and handle complex claims, evaluate severe losses, and strategically negotiate settlements.
Exceptional written and verbal communication skills, including the ability to synthesize, interpret, and explain complex information to multiple stakeholders.
Strong customer service and relationship management skills.
Strong attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
Expert negotiation and conflict resolution skills and the ability to apply strategic claim-handling practices.
Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
Expert knowledge of insurance principles, policy language, exclusions, ISO forms, and business-line products.
Understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements, and the ability to apply this knowledge to complex claims.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Nice To Haves

Bachelor’s degree.
Five or more years of complex bodily injury claim and litigation experience.
Active adjuster license, where required by state law.
Experience with claims management and estimating software.
Advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

Independently manage and oversee an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within the assigned level of authority.
Handle high-complexity injury and/or property damage claims, including coverage disputes and contractual indemnity issues.
Conduct detailed investigations to gather evidence, assess liability, determine the extent of damages, and establish appropriate reserves.
Evaluate claim information and documentation to make informed coverage and resolution decisions.
Negotiate with claimants, legal representatives, and other parties to achieve fair and equitable resolutions.
Develop and execute advanced resolution strategies, coordinating internal and external resources for comprehensive claim investigations and evaluations.
Prepare and present detailed reports on claim status, trends, and outcomes to senior management.
Work with legal, underwriting, and other departments to coordinate claim handling.
Partner with counsel to develop, direct, and execute litigation management strategies.
Maintain comprehensive and accurate records of claim activities, communications, and decisions.
Identify opportunities to improve or enhance best practices and offer creative solutions.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses to comply with state and Travelers requirements within three months of starting the job.
Travel, potentially including overnight stays, to attend mediations, trials, arbitrations, and similar events, as required.
Perform other duties as assigned.

Benefits

Health insurance coverage for employees and eligible family members from the first day of employment.
Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
Paying it Forward Savings Program, with an annual Travelers contribution to the employee’s 401(k) when the employee makes a student loan payment.
Pension Plan funded 100% by Travelers.
At least 20 days of paid time off annually.
Nine paid company holidays.
Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
Mental health program with access to free professional counseling, health coaching, and other resources.
Matching Gift and Volunteer Rewards program.
Sign-on bonus.
Performance-based cash incentive awards.