Major Case Specialist - Auto Liability

Travelers•Diamond Bar, CA

About The Position

The Major Case Specialist, Auto Liability, investigates, evaluates, reserves, negotiates, and resolves the office or department’s most complex, high-exposure, and highest-severity injury and property damage claims within appropriate authority and oversight. The role serves as an expert technical resource to claim professionals, business partners, customers, and other stakeholders. It may require overnight travel to attend mediations, trials, arbitration, and related proceedings. The position is eligible for a sign-on bonus of up to $20,000.

Requirements

High school diploma or GED.
At least four years of bodily injury liability, property damage liability, or comparable claim-related experience.
A bachelor’s degree is listed as an ideal qualification.
Active adjuster license where required by state law.
Five or more years of complex bodily injury claim and litigation experience is listed as an ideal qualification.
Experience with claims management and estimating software, advanced Microsoft Office skills, and experience with enterprise technology systems and platforms.
Exceptional written and verbal communication skills, including the ability to interpret complex information and convey it clearly to multiple stakeholders.
Ability to make independent decisions, handle complex claims, evaluate severe losses, and negotiate settlements strategically.
Strong customer service and relationship-management skills.
Attention to detail, organizational skills, and the ability to manage a high-volume workload and prioritize effectively.
Expert negotiation and conflict resolution skills, with the ability to apply strategic claim-handling practices.
Ability to manage stress, handle difficult situations professionally, maintain composure under pressure, and take accountability for decisions.
Expert knowledge of insurance principles, policy language, exclusions, ISO forms, and business-line products.
Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements, and ability to apply this knowledge to complex claims.
Ability to learn from experience and apply it to new situations with speed and flexibility.
Ability to travel, potentially including overnight stays, for mediations, trials, arbitration, and related matters.

Nice To Haves

Bachelor’s degree.
Five or more years of complex bodily injury claim and litigation experience.
Active adjuster license where required by state law.
Experience with claims management and estimating software, advanced Microsoft Office skills, and enterprise technology systems and platforms.

Responsibilities

Independently manage and oversee an active caseload of injury and property damage claims and litigation from first notice of loss through resolution, within assigned authority.
Handle high-complexity injury and property damage claims, including coverage disputes and contractual indemnity issues.
Conduct detailed investigations, gather evidence, assess liability and damages, and establish appropriate reserves.
Evaluate claim information and documentation to make informed coverage and resolution decisions.
Negotiate with claimants, legal representatives, and other parties to achieve fair and equitable resolutions.
Develop and execute advanced resolution strategies, coordinating internal and external resources for comprehensive investigations and evaluations.
Prepare and present detailed reports on claim status, trends, and outcomes to senior management.
Coordinate claim handling with legal, underwriting, and other departments.
Partner with Counsel to develop, direct, and execute litigation management strategies.
Maintain comprehensive and accurate records of claim activities, communications, and decisions.
Identify opportunities to improve or enhance current best practices and offer creative solutions.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses to comply with state and Travelers’ requirements within three months of starting the job.
Perform other duties as assigned.

Benefits

Sign-on bonus of up to $20,000.
Health insurance coverage for eligible employees and family members beginning the first day of employment.
Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes student loan payments.
Pension Plan funded 100% by Travelers.
At least 20 days of paid time off annually.
Nine paid company holidays.
Wellness program with tools, discounts, and resources for wellness and caregiving needs.
Mental health program with access to free professional counseling, health coaching, and other resources.
Matching Gift and Volunteer Rewards program.