Claim Specialist Commercial General Liability - Major Case Unit

The Hartford•San Antonio, TX

8d•$107,600 - $161,400

About The Position

The Claim Specialist in the Hartford Global Specialty (HGS) Liability Major Case Unit handles a caseload of primary and excess bodily injury and non-bodily injury claims. The role focuses on complex commercial general liability matters, including products liability, premises liability, personal and advertising injury liability, property damage, and excess auto liability. Claims may involve complex fact patterns requiring analysis of contracts to determine indemnity and contribution obligations and risk-transfer opportunities. Many matters are litigated, requiring experience managing defense counsel and handling primary and excess policy coverages and claims. The position may be hybrid or remote. Candidates living near an office in Hartford, CT; San Antonio, TX; Lake Mary, FL; Phoenix, AZ; Naperville, IL; or Alpharetta, GA are expected to work in an office three days per week, Tuesday through Thursday. Candidates who do not live near an office work remotely and are expected to visit an office as business needs arise. The annualized base pay range is $107,600–$161,400. Actual base pay may vary based on factors including performance, proficiency, and demonstrated competencies. Compensation may also include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

Requirements

Bachelor’s degree required.
At least five years of experience handling both primary and excess policy coverages and claims, including complex litigated commercial general liability matters.
Strong coverage acumen and ability to apply manuscript policy terms and conditions to claim facts.
Disciplined, results-oriented approach and ability to focus on bottom-line results.
Superior analytical ability and organizational skills.
Excellent oral and written communication skills.
Excellent strategic thinking and execution skills.
Excellent negotiation and advanced technical claim-handling skills, including knowledge of coverage and tort laws.
Ability to communicate clearly and concisely and to influence and persuade others.
Superior interpersonal skills.
Full command of issues and medical information relevant to high-value bodily injury claims.
Strong ability to analyze coverage and liability issues, manage time-limit demands, and assess extra-contractual exposures and other complex issues.
Ability to exceed expectations and influence and drive successful, collaborative claim outcomes.
Experience handling litigated matters and managing defense counsel.

Nice To Haves

Law degree.

Responsibilities

Conduct investigations and analyze and evaluate the information learned.
Make coverage determinations and communicate written positions to insureds and other required parties.
Set appropriate expense and indemnity reserves within prescribed authority levels and monitor them regularly for needed adjustments.
Present cases to management for reserve authority above established authority levels.
Develop and implement resolution strategies to achieve high-quality outcomes.
Proactively manage litigation and counsel, including litigation planning and execution, budgeting, and bill review.
Attend trials and mediations as necessary.
Participate in audits, projects, and product development initiatives to contribute to broader claim and enterprise goals.
Prepare comprehensive reports and deliver presentations to senior claim leadership on case developments, policy issues, and industry trends.
Work with business partners to evaluate and address claim trends and developments.
Address inquiries from agents and policyholders, focusing on superior customer service.