Major Case Specialist Auto Liability

Travelers • Albany, NY

4d • $101,600 - $167,600

About The Position

The Major Case Specialist, Auto Liability investigates, evaluates, reserves, negotiates, and resolves the office and/or department’s most complex, high-exposure, and highest-severity injury and property damage claims, within appropriate authority and oversight. The specialist serves as an expert technical resource to claim professionals, business partners, customers, and other stakeholders.

The position manages claims and litigation from first notice of loss through resolution, including complex injury and property damage claims involving coverage disputes and contractual indemnity issues. It requires coordinating investigations, resolution strategies, and litigation management with internal and external partners. The role may involve overnight travel for mediations, trials, arbitration, and similar events. Required insurance licenses must be acquired and maintained within three months of starting, consistent with state and Travelers’ requirements.

Requirements

• High school diploma or GED.
• At least four years of bodily injury liability, property damage liability, or comparable claim-related experience.
• Acquire and maintain relevant insurance license(s) within three months of starting, in accordance with state and Travelers’ requirements.
• Active adjuster license where required by state law.
• Ability to manage complex claims independently, evaluate severe losses, and strategically negotiate settlements.
• Exceptional written and verbal communication skills, including the ability to understand, synthesize, interpret, and explain complex information to multiple stakeholders.
• Exceptional customer service and relationship-management skills.
• Strong attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
• Expert negotiation and conflict-resolution skills and ability to apply strategic claim-handling practices.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
• Expert knowledge of insurance principles, policy language, exclusions, ISO forms, and business-line products.
• Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements, with the ability to apply this knowledge to complex claims.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Nice To Haves

• Bachelor’s degree.
• Five or more years of complex bodily injury claim and litigation experience.
• Experience with claims management and estimating software.
• Advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

• Independently manage and oversee an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority.
• Conduct detailed investigations to gather evidence, assess liability, determine the extent of damages, and establish appropriate reserves.
• Evaluate claim information and documentation to make informed coverage and resolution decisions.
• Negotiate with claimants, legal representatives, and other parties to achieve fair and equitable resolutions.
• Develop and execute advanced resolution strategies and coordinate internal and external resources for comprehensive claim investigations and evaluations.
• Prepare and present detailed reports on claim status, trends, and outcomes to senior management.
• Work with legal, underwriting, and other departments to coordinate claim handling.
• Partner with Counsel to develop, direct, and execute litigation management strategies.
• Maintain comprehensive and accurate records of claim activities, communications, and decisions.
• Identify opportunities to improve or enhance current best practices and offer creative solutions.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly AI tools, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses within three months of starting, as required by state and Travelers’ requirements.
• Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and similar events, as needed.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, with an annual Travelers contribution to a 401(k) when an employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• Minimum of 20 days of annual paid time off.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED