Major Case Specialist Auto Liability

Travelers • Buffalo, NY

3d

About The Position

As a Major Case Specialist, Auto Liability, you will investigate, evaluate, reserve, negotiate, and resolve the office or department’s most complex, high-exposure, and highest-severity injury and/or property damage claims within your authority and oversight. You will serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders. The role may involve travel, including overnight stays, to attend mediations, trials, and arbitration.

Requirements

• High school diploma or GED.
• At least four years of bodily injury liability, property damage liability, or comparable claim-related experience.
• Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state and Travelers’ requirements.

Nice To Haves

• Bachelor’s degree.
• Five or more years of complex bodily injury claim and litigation experience.
• Active adjuster license, where required by state law.
• Experience with claims management and estimating software, and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Exceptional written and verbal communication skills, including the ability to synthesize and convey complex information clearly to multiple stakeholders.
• Ability to make independent decisions, handle complex claims, evaluate severe losses, and negotiate settlements strategically.
• Strong customer service and relationship management skills.
• Exceptional attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
• Expert-level negotiation and conflict resolution skills and ability to apply strategic claim handling practices.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
• Expert knowledge of insurance principles, policy language, exclusions, and ISO forms, with a thorough understanding of business-line products.
• Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements, and ability to apply this knowledge to complex claims.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

• Independently manage and oversee an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within your level of authority.
• Handle complex injury and/or property damage claims, including coverage disputes and contractual indemnity issues.
• Conduct detailed investigations to gather evidence, assess liability, determine damages, and establish appropriate reserves.
• Evaluate claim information and documentation to make informed coverage and resolution decisions.
• Negotiate with claimants, legal representatives, and other parties to achieve fair and equitable resolutions.
• Develop and execute advanced resolution strategies and coordinate internal and external resources for comprehensive claim investigations and evaluations.
• Prepare and present detailed reports on claim status, trends, and outcomes to senior management.
• Work with legal, underwriting, and other departments to coordinate claim handling.
• Partner with Counsel to develop, direct, and execute litigation management strategies.
• Maintain comprehensive and accurate records of claim activities, communications, and decisions.
• Identify opportunities to improve or enhance current best practices and offer creative solutions.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly those involving AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses to meet state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes student loan payments.
• Pension Plan funded 100% by Travelers.
• Minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED