General Liability Claims Manager

MSIG Holdings•Cincinnati, OH

2d•$180,000 - $225,000

About The Position

The General Liability Claims Manager provides leadership, technical oversight, and management of General Liability claims. The role oversees complex, high-severity, coverage-sensitive, and litigated claims, ensuring they are handled in accordance with policy provisions, legal and regulatory requirements, and company procedures and best practices. The manager leads a team overseeing coverage issues and ensures timely recognition, analysis, escalation, and communication. The position also promotes appropriate investigation, evaluation, reserving, litigation management, documentation, and resolution, while providing responsive service to insureds, claimants, brokers, internal business partners, and other stakeholders. The manager leads and develops claims professionals; supports recruiting, hiring, onboarding, training, work assignment, and performance management; and fosters sound decision-making, accountability, and continuous improvement. The role partners with Underwriting and other business areas on significant claims, coverage considerations, and claim trends, and may directly manage selected complex claims or participate in special projects. A bachelor's degree, at least 10 years of related property and casualty claims experience including significant Excess casualty experience, at least five years of management or supervisory experience, and an active law license in at least one U.S. jurisdiction are required. A J.D. and CPCU or other advanced claims designation are preferred.

Requirements

Bachelor's degree from a four-year college or university.
10 or more years of related property and casualty claims experience, including significant experience handling Excess casualty claims.
Five or more years of management or supervisory experience.
Active license to practice law in at least one U.S. jurisdiction.
Advanced claims technical training with demonstrated expertise in investigation, coverage analysis, claim evaluation, negotiation, reserving, and litigation management.
Strong working knowledge of Commercial General Liability policies and Excess/Umbrella coverage.
Demonstrated leadership and claims management ability.
Strong verbal and written communication skills.
Effective interpersonal, negotiation, problem-solving, and decision-making skills.
Ability to provide technical direction on complex, high-severity, and coverage-sensitive casualty claims.

Nice To Haves

Juris Doctor (J.D.).
CPCU or other advanced claims training or designation.

Responsibilities

Review and assign new loss notices and oversee timely, effective handling of General Liability claims.
Provide technical direction on complex, high-severity, coverage-sensitive, and litigated claims.
Review open claim files for appropriate investigation, coverage analysis, reserving, evaluation, documentation, reporting, and resolution strategies.
Monitor claim reserves and expenses to ensure they reflect anticipated exposures and established procedures.
Guide Commercial General Liability coverage analysis and communication of coverage positions.
Oversee litigation strategies, including litigation plans, cost management, negotiations, and resolution.
Ensure required claims are reported to Home Office Claim Staff and reinsurers.
Maintain required licenses, certifications, and designations.
Ensure claims handling and documentation comply with company policies and procedures, regulatory requirements, and applicable laws.
Conduct quality assurance audits and periodic open-claim reviews, and participate in Home Office audits and claim reviews.
Keep the team informed of relevant legal developments, claim standards, and General Liability best practices.
Partner with Underwriting and other business areas on significant claims, coverage considerations, and claim trends.
Lead, coach, and develop claims professionals, providing feedback, technical guidance, and career development support.
Support recruiting, hiring, onboarding, training, work assignment, and performance management.
Develop and support training in General Liability, coverage analysis, investigation, evaluation, negotiation, litigation management, and claim resolution.
Delegate work according to team members’ experience and expertise, setting clear expectations and accountability.
Foster a collaborative environment focused on sound decisions, continuous improvement, and results.
Provide responsive service and maintain effective communication with insureds, claimants, brokers, and other stakeholders regarding claim status and significant developments.
Participate in claim reviews, client meetings, teleconferences, and service presentations as appropriate.
Build working relationships with Underwriting and other internal business partners to support the General Liability business.
Handle or directly manage selected complex General Liability claims when appropriate.
Participate in special projects and assignments as needed.
Lead and maintain an engaged, appropriately trained claims team; interview, hire, train, assign and direct work, provide performance feedback and coaching, support employee development, and address performance or operational concerns.