General Liability Claims Supervisor

The Jonus Group • Atlanta, GA

1d • Remote

About The Position

The General Liability Claims Supervisor oversees and guides a remote team of claims professionals. The role provides leadership and expertise in managing general liability claims, with responsibility for timely resolution, regulatory compliance, and an exceptional client experience. It is suited to a strategic thinker with team management experience who thrives in a fast-paced, results-oriented environment and is committed to operational excellence.

The supervisor oversees the team's daily operations, supports complex claim decisions, monitors performance and quality, and helps develop team members. The role also works with internal departments and external stakeholders to improve processes and resolve claims fairly and efficiently. The job description may not cover every duty or responsibility and is subject to modification at the employer's discretion.

Requirements

• Bachelor's degree in Business, Insurance, Risk Management, or a related field, or equivalent work experience.
• At least 5 years of experience in general liability claims handling.
• At least 2 years in a supervisory or leadership role.
• Strong knowledge of general liability principles, claims investigations, and resolution processes.
• Ability to lead, coach, and develop a high-performing team in a remote environment.
• Strong interpersonal, problem-solving, and conflict-resolution skills.
• Strong analytical abilities, attention to detail, and a results-focused mindset.
• Excellent verbal and written communication skills, including the ability to engage effectively with stakeholders at all levels.
• Proficiency in claims management software and standard productivity tools such as Microsoft Office Suite.
• Strong organizational skills and ability to prioritize multiple tasks in a deadline-driven environment.

Nice To Haves

• Professional designations such as AIC, CPCU, or ARM.
• Experience managing remote teams or working in a fully remote setting.

Responsibilities

• Oversee daily operations of the general liability claims team, providing direction, mentorship, and performance feedback.
• Ensure claims are investigated, evaluated, and processed in compliance with company policies, industry regulations, and best practices.
• Collaborate with internal departments and external stakeholders to drive timely claim resolutions and promote process improvements.
• Review claims files regularly for consistency, compliance, accuracy, and adherence to standards.
• Develop and monitor key performance metrics for claims-handling teams and support continuous quality improvement.
• Lead training programs and promote team members' professional development.
• Provide guidance on liability, coverage, and settlement strategies for complex claims.
• Stay informed about trends, regulatory changes, and best practices in general liability claims.
• Handle escalations and provide fair, customer-centric resolutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager